ViaTalk Reviews - Page 20 of 24

3/5

Average Rating

ViaTalk Review

Number 47 : DEC 24th, 2006 : Sglenn1220

Recommended: No

Only after one week of service I had made numerous calls to Tech Support; sometime making several calls for the same issue several times a day. The sound quality is horrific. The only thing that they seemed to do well was charge my credit card. I was double and tripled billed for services, and when I cancelled was immediately billed $50. I would not recommend this company at all, and would suggest before trying them you revert to a string and tin can.

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ViaTalk Review

Number 46 : NOV 16th, 2006 : Angel

Recommended: Yes

The best for the money.

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ViaTalk Review

Number 45 : NOV 11th, 2006 : Leslie

Recommended: Yes

I have to say that for the money this is a very good service! We had Vonage first, but Vonage did not have a local number in our area code, WV. In fact, they didn't have a local number for anywhere in WV so we switched to Viatalk upon recommendation of a friend. We have had some problems but customer service was very helpful and the problem is usually fixed within the day. I have to say that compared to landline it is an excellent value. I am pleased with the service.

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ViaTalk Review

Number 44 : NOV 10th, 2006 : ProudLion

Recommended: Yes

Talk about "plug & play"! This is terrific ... my only regret is that I didn't switch over to VoIP much sooner.

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ViaTalk Review

Number 43 : NOV 6th, 2006 : Valtopps

Recommended: Yes

I love my via talk. I had my Viatalk for over a month now . I had one problem with my phone, it wouldn't ring. I called there tech line and in 5 minutes it was fixed. On Oct.31 I fax my port # to Viatalk . I email them to see if they got my port fax, they email me back the next day that they got it and would take about 20 days to port my #. On Nov. 6 my # was ported. How's that for service. Wow and there price of $199.00 for 2 years of service you cant touch that anywhere.

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ViaTalk Review

Number 42 : NOV 2nd, 2006 : Antonio Garcia

Recommended: No

I transferred from Vonage to Viatalk to save some money on my phone bill, but I have been having problems since day 1. Misdialed calls, calls not going through, people calling me saying that I had called them first, threatening to call the police on me because they thought I was playing pranks on them, phone service dead for hours, etc.etc. The list goes on and on. They give you 14 days to try the service but, because I was porting my number, I did not use their temporary number and kept using my Vonage service. By the time my number was ported, the 14 days were up and as soon as I realized how lousy the service was and tried to bail out, they wanted to keep my $400.00 (I signed up for 2 yr. plan where you have to pay upfront). Please stay away from Viatalk. Vonage is a million times better and well worth the extra money. If you absolutely must try this garbage, go on the month to month plan and do not make my mistake

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ViaTalk Review

Number 41 : OCT 24th, 2006 : Liem N.

Recommended: No

I was very unhappy w/ the service, technical support and customer service. I switched from Vonage thinking that it would save some money. When I received the equipment, the installation guide (if you can call it that) was very basic. My phone was able to call out but incoming calls would not ring so I did not even know when I was receiving phone calls. I contacted their Tech Support and the technician wasn't too helpful - he just emailed me a document on setting up DMZs on the router (something I never had to do w/ Vonage and SunRocket). The sound quality was awful, a lot of static and the callers on the other side complained about the sound going in and out. I also had to restart the phone adapter almost on a daily basis. There was no dial tone whenever I picked up the phone to use it, so there is no way to tell when or how long the service was down. Overall it was just a very unreliable service and connection. But the real problem came when I decided to cancel my service. I was told that I would only get less than 50% of what I paid (~$240) because I was 5 days beyond the 14-day trial period. It didn't matter that I complained to management that I didn't actually have the full functionality of the phone service for the 14-days. They insisted they couldn't do anything. So basically I was charged over $120 for a little more than 2 weeks of service. It's not so much about the money lost, but rather their unwillingness to help customers and make things right with the customer when the problem is a result of their own poor service. I may have lost $120, but ViaTalk will lose many potential customers and will continue to lose existing customers - word of mouth is still the best advertisement. I hope anyone reading these reviews will seriously reconsider doing business with a company that does not place importance on customer service and customer satisfaction.

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ViaTalk Review

Number 40 : SEP 23rd, 2006 : Craig

Recommended: No

ViaTalk's version of security is that anybody who has your credit card number can seize your account. This was done to me, and now I can no longer use my account, can't get to my voicemail, can't get to my phone logs, and so forth. ViaTalk refuses to correct the problem after many phone calls and e-mails. Michael Musgrave, their customer service manager, refuses to return my seized account to me. I have been advised by the San Diego Police Department to file a lawsuit against them as they regard ViaTalk's actions to be clearly improper but prefer it to be handled as a civil matter rather than as a criminal action. When you have to take your VOIP service provider to court to get them to correct their own mistake that they refuse to correct, there is something wrong.

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ViaTalk Review

Number 39 : SEP 22nd, 2006 : W Sullivan

Recommended: No

Signed up August 5, 2006. They charged my credit card quick enough, but didn't do anything else. So I waited a couple of weeks. I submitted a trouble ticket. Automated e-mail stating that they received it, but no response. Waited another week then sent them another trouble ticket. Nothing. Sent them an e-mail September 11 telling them to forget it and refund my money since I still received NOTHING from them. No response. Then they mail out the "welcome" kit a week later. If their customer service doesn't respond to new customers, what will they do to existing ones? Sticking with land lines, it looks like.

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ViaTalk Review

Number 38 : SEP 18th, 2006 : Craig

Recommended: Yes

I was a little apprehensive before trying VoIP - I'm glad I did. It was on the recommendation of a friend that I tried it and it's saving me a few hundred bucks a year but I also get a lot of cool features you just can't get with a normal landline, and certainly not for free. It was exceptionally easy to set up and the sound quality has been great. I would definitely recommend this to anyone wanting to save some cash.

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