ViaTalk Reviews - Page 23 of 24

3/5

Average Rating

ViaTalk Review

Number 17 : JAN 4th, 2006 : Darren Barr

Recommended: No

Don't even bother. I had VOIP through my broadband cable provider which was charging $40 a month so I decided to switch to the lowest I could find which was ViaTalk. Big mistake. I kept my old Voip phone and switched all the phones in my house over to via talk except one for my old line to compare. The ViaTalk line consistently would drop out for 5 to 10 seconds during a call and my original voip phone line for the same call was fine. Also their technical support wasn't that helpful and had long waits to finally speak to them. I cancelled my service 7 days into the 14 day eval period both via phone call to support and as well as a request through their support website. When I didn't get a confirmation email after 2 days I followed up and they mysteriously had no record of it. Finally they say as of tonight that it is done.....my fingers are crossed. WARNING: Read the fine print if you sign up for a year or more, they charge your credit card for the entire period up front.

Comment on this review >>

ViaTalk Review

Number 16 : DEC 29th, 2005 : Jerry Fitch

Recommended: Yes

I was unsure about converting to a voip service, but decided to give ViaTalk a try as recommended by a friend. So far, I have been impressed. The voice quality is very good, lots of free features, their down-time is minimal, and they really do have good customer service. Their customer service is done through a "ticket system" and the response is generally fast.

Comment on this review >>

ViaTalk Review

Number 15 : DEC 28th, 2005 : Sam C Daniel

Recommended: No

Trouble from the start! Asked that they transfer our previous number, after 2 months still had not been able to accomplish request. Customer Service (if that's what they like to call it) on an trouble ticket was answered on occasion. If you wanted any answers you had to call, and then wait forever. Then when you decide to give up the service, they give minimal information on what is to be returned (which is not told to you when you sign up for the service), and of course change an OUTRAGOUS FEE for non-return. Switched to Vonage, I got my old number in less than 7 days....and not had one problem.

Comment on this review >>

ViaTalk Review

Number 14 : DEC 20th, 2005 : John

Recommended: No

Had the service for about a month, it goes down every week. Some times could not make in-calls, or out-calls, or both, sometimes voicemail was not working, there was 2 times CS number was down (also VOIP). When it was working the quality of out-going voice is poor, although in-coming voice was good, I guess it was because the cable modem download speed > upload speed. CS did not know what they were doing, always asked you to reset the phone adaptor, or power off/on it. It is Ok for testing a new technology but certainly not for a primary home/office line.

Comment on this review >>

ViaTalk Review

Number 13 : DEC 17th, 2005 : Mark S

Recommended: No

I'm extremely unhappy with the service. As of now I can't even call your Customer Service. Busy line. I'm tired of adapter resettings, network updates, faded calls and my wife's complainings about poor service. BAD decision on my part, who knew...

Comment on this review >>

ViaTalk Review

Number 12 : DEC 10th, 2005 : Robin

Recommended: No

I ordered the viatalk plan based on the fact that I travel internationally and their website claimed that I could travel around with the phone. Installation in the Chicago area was a breeze but the rest was a nightmare. The device does not work internationally. After numerous calls to the help desk which is not truly 24x7 as advertised I was told that all international IP addresses are blocked. Was told that my problem would be taken care of but after 72 hours I and sitting with a piece of useless metal and no service. The calls to the help desk have cost me more than and years worth of viatalk service. I am switching to SunRocket and going to try and get my money back.

Comment on this review >>

ViaTalk Review

Number 11 : OCT 18th, 2005 : Robert

Recommended: Yes

Ordered ViaTalk on 30 Sep 2005. The ATA was shipped that day; USPS took eight days to deliver a Priority Mail Package. Great Job USPS? Setup was simply plugging in the cables, power cord, and I had dial tone. Over all, the phone calls have been great; I have not experienced any outages, or dropped calls. Audio quality has been good to near perfect. I have had one or two error 101?s ?All circuits busy, try again later?. On the second try I would get through. While its nice to be able to use 7 digit dialing for My area code, We also have a second newer area code in the Denver area so newer phone numbers are 11 digit dialing even if they are on the same block as Me. I would note that Viatalk has little control over this, it?s a problem that the Phone Companies created for themselves many years ago. My one wish would be that there were a bit more in the install kit. I have created for myself a card of the common calling features.

Comment on this review >>

ViaTalk Review

Number 10 : OCT 17th, 2005 : Pete

Recommended: Yes

The entire process has been quite easy. Default adapter is a Sipura unit the size of a mouse. Have not noticed one outage and adapter seems to handle bandwidth issues quite well. Have had service about a month and am very pleased. Have not contacted customer service yet so I gave them a "3".

Comment on this review >>

ViaTalk Review

Number 9 : Sept 26th, 2005 : Steve

Recommended: No

I'm paying about the same prices as Vonage, but ViaTalk is still in beta test, debugging, experimenting. Touch-tone control of various numbers I dial (bank, pharmacy, cell phone voice mail), etc. is very unreliable. ViaTalk claims the problem is unique to me. Baloney. Once a week or so the ATA has to be rebooted due to fast-busy or lack of dial tone. Sometimes, their servers don't accept re-registration without a 10+ minute delay and more reboots. This is the bleeding edge. I think their servers are not "carrier grade". Other than the touch-tone (DTMF) issue, they are probably no better/worse than Vonage.

Comment on this review >>

ViaTalk Review

Number 8 : Sept 20th, 2005 : R. Campbell

Recommended: No

Viatalk are UNRELIABLE and certainly not suitable for a primary line, if at all.  Their service seems to go offline every few days.  Customer support does not exist in any meaningful fashion, average waiting time is around an hour.  The cost of their service is misleading, the $10 per month option in reality means $240 up front for an untried service.  (A fact hidden until service was ordered). Save yourself a headache avoid Viatalk!

Comment on this review >>