VoicePulse Reviews

3.9/5

Average Rating

Awful support, awful service.

Number 70 : MAY 30th, 2022 : A

Recommended: No

Customer service is nonexistent. Service is lousy; they never actually admit when there is an issue, they just fix it afterwards and say there was an issue yesterday. Email support is few and far between. Stay away from this provider!

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Went bad fast

Number 69 : MAY 22nd, 2022 : Scott

Recommended: No

Used to be a good service but customer service is now nonexistent and new weekly minimum pricing makes Voicepulse the most expensive VOIP service out there. Run away. I ported my number out and they took the absolute maximum time to release it.

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Avoid!

Number 68 : MAY 6th, 2022 : Ron

Recommended: No

The touch tone of their system never worked, and was always somehow my fault. They blame the customer for their problems. The final straw is they give you 45 days to migrate services. They don't provide any longer but wait, cut them off at 2 weeks not six and then stop answering the phones. Avoid at all costs, they will screw you over one way or another.

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Great Support, Solid Service

Number 67 : SEP 27th, 2018 : Nick

Recommended: Yes

VoicePulse provided solid SIP Trunking service for us. In the few instances which we needed to contact customer service, they have been very prompt, friendly, and helpful. I totally recommend them as a SIP Trunking provider.

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Great when it works

Number 66 : DEC 18th, 2013 : Bob

Recommended: No

I just canceled Voicepulse after 9.5 years of service. In the last year, I started having service issues. First, some good points. The people at Voicepulse are very polite. The sound quality is excellent. There is an abundance of features. I wish I could have kept them. This brings up the bad points. While the service people are American and seem to genuinely want to be helpful, they could not solve any of my service issues and wasted huge amounts of my time and their time in trying. In attempting to resolve service problems: 1) I bought new telephones; 2) I bought a new router; 3) I swapped out all cables; and finally 4) I switched ISPs from Time Warner Cable to AT&T Uverse. In this time, Voicepulse swapped out my adapter, first for a lemon and then for one that worked identically to my previous adapter. It got to the point that I could rarely succeed in calling out, and never with 7-digit dialing. Incoming calls were usually good, but sometimes completely unintelligible to me, although the caller could hear me perfectly. That got awkward sometimes. Anyway, the service became unusable, so I tried to port my number away. That took about two months to accomplish. Then, to add insult to bad quality, I had to pay return shipping on the "free" adapter they sent me in an unsuccessful attempt to fix things. Petty. But it was either send them the adapter back at my expense or be charged a $40 cancellation fee after nearly 10 years. So, in sum, it's great when it works. If anything goes wrong, the 9-5 weekday service folks aren't gonna do more than waste everybody's time. If you want to port your number away, good luck.

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6+ Years Of Quality

Number 65 : AUG 13th, 2012 : Mark

Recommended: Yes

I have been using VoicePulse for over 6.5 years. With a few exceptions, the quality, reliability and service have been outstanding. A few years ago a data center lost power and so went down VP. The service was down for a couple of days, but this was through no fault of VP. Maybe 2-3 times over the past 6 years I had some issues where I was not receiving calls or I had no dial tone. I sent an e-mail to support. I received an e-mail back within minutes and then a service tech called soon after to verify that the problem had been resolved. Earlier this year, my calls were dropping within a few minutes. Through tech support, we determined that the problem was with the adaptor. They shipped out a new adaptor immediately and the problem was resolved. I have been looking to add another line for my business. VP has been stable and reliable for my home use. When I did have problems, they were always resolved very quickly. I will stick with VP because I feel I can reliable on their services.

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Double the cost of PhonePower - Half the features and quali

Number 64 : APR 30th, 2012 : Henrik

Recommended: No

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VoicePulse Review

Number 63 : MAR 30th, 2012 : Stan

Recommended: Yes

I'm so glad I moved to Voicepulse! Costs less than half what my landline cost and I can call as much as I want. I only had one problem, my phone stopped receiving calls and their support helped me fix the issue with just one phone call. I also had to call them twice when my credit card was replaced by my bank, and they picked up within 2 minutes each time. Very impressive! Their call filtering features make my life a lot easer too and I love that I can send calls to my cell phone when I'm out. I can't imagine using anyone else!

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VoicePulse Review

Number 62 : MAR 28th, 2012 : Eric

Recommended: No

Two weeks to get my hardware from the time the order was placed and I was billed in full during this period. Out of place touch tones take place on both my incoming and outcoming calls. FIOS connection at home and have no issues with my PhonePower lines. Premium price, substandard product and inept Customer Service (9-5 support only and it seems like these guys must have two people in there whole support department). Better options around, keep looking

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VoicePulse Review

Number 61 : FEB 18th, 2012 : Tom

Recommended: Yes

I have had this service for almost 8 years and have had no problems during this time. The call quality is excellent and the features are rich. Any time that I have contacted customer service, they have responded quickly and provided both e-mail and telephone follow up to my questions or concerns. This is by far the best VoIP service that I have used, ever!

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