VoicePulse Reviews - Page 4 of 7

3.9/5

Average Rating

VoicePulse Review

Number 40 : APR 7th, 2008 : Poneman

Recommended: No

I have tried using VoicePulse for a year. Not sure how many actual days of use I got out of it but not many. Thank goodness for Vonage or I would not have had any service. When it did work the service was extremely poor and customer service, if you could call it that, is terrible. I am not sure the reps know what a phone is. If you dare to attempt to use VoicePulse, I would suggest getting your own equipment because if you use theirs and have a problem getting a replacement is an experience you won't soon forget. I finally got smart and dumped it and will keep Vonage. Check out Vonage, it actually works.

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VoicePulse Review

Number 39 : FEB 13th, 2008 : Micallen

Recommended: Yes

I've used VP over 2 years. I do have occasional outages, usually resolved within a few hours. I probably average 4 outages a year. It's frustrating, but I've done a lot of research, and can't really find another service that's better. Call quality is good, but I have a few people that always complain that they can't hear me half the time. When I do have an issue, the tech support guys ALWAYS follow up with me. And like I've said, I don't think there's another service available that's better for the money. My monthly bill is $15.89.

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VoicePulse Review

Number 38 : FEB 3rd, 2008 : W Fu

Recommended: Yes

I have been with VP for about two years. The voice quality and features are great. The service has been pretty reliable. I only got outage once for a couple of hours. I use the phone for conference calls a lot. Occasionally the line would drop after it has been open for more than a few hours. Last week for a few days, the line would routinely drop almost immediately after I dialed into conferences (provider was AT&T). I called the service rep (a bit slow to reach one ;and it is not a toll-free number. They are based in the states and are pretty knowledgeable though) a couple of times. They were able to fix it a couple of days after my first call. Fax dos NOT work. My plan costs $15.89 (including taxes and fees). For the feature and value, this is the best VOIP deal I can find for my needs -- unlimited in state calling; some minutes for domestic long distance, voice mail, caller id, and local number. Just a reminder, VOIP phone depends on other services like electric utility, internet service provider. It should never be used as a life line.

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VoicePulse Review

Number 37 : OCT 30th, 2007 : J Czika

Recommended: No

I had VP for over 2 years and at least one out of 5 calls had the sound volume grow louder then softer then louder again. Some calls I could here the other person talking but they could not hear me. Some times I had no dial tone. Some times I had a dial tone but no call would go through. I experimented with my WRT54GL router QoS settings and port range forwarding to no avail. VP tech support blamed my router so I hooked up a different router, same problems. I completely bypassed the router and plugged the ethernet cable directly into the adapter from my cable modem, same problem no dial tone. Hmmm, gee, it must be the adapter. VP tech support never offered to send me a new adapter, if they did, they could have kept me as a customer. If you use this service make sure you buy a Linksys PAP2T-NA adapter (unlocked) and do not accept the junk SPA-2000 (locked) adapter that they want to send you. Buying your own unlocked adapter will give you more control over your own settings and you will avoid them charging you $40 until you send them their adapter back to them when you cancel their service.

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VoicePulse Review

Number 36 : OCT 3rd, 2007 : Pawel Halat

Recommended: Yes

This is just an update... After more than 9 months, I had no single problem with this provider. And again, I can not say much about costumer service; I never had to call them for anything!!!

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VoicePulse Review

Number 35 : SEP 15th, 2007 : Robert Wallace

Recommended: Yes

After having Earthlink trueVoice for 17 months and always having sound problems we had an electrical storm and the service failed. To obtain a new VOIP box it took 2 weeks to arrive and still they could not connect us to a dial tone after as much as 3 hours talking to the Help desk. We gave them up and switched to Lingo which ended up being worse as the Help desk was in New Delhi, India and the reps there kept saying an Advanced rep would call. I explained about the time difference but one Advanced rep did call, in the night. I spent almost 4 hours with the lower status reps to get the program working. All to no avail. So with this web site info, I switched then to VoicePulse. The VOIP unit arrived in 3 days, I hooked up to the router and as instructed waited 2 minutes and I had a dial tone and all has worked fine since then. Also their Help service desk is in the USA. So far they are the best service I have ever had.

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VoicePulse Review

Number 34 : SEP 2nd, 2007 : Jon Sandy

Recommended: Yes

Easy set up - worked out of the box. Great features and low price. I am still waiting for a number that will be a local call from my neighbors. Why is there a problem getting this done?

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VoicePulse Review

Number 33 : AUG 28th, 2007 : Tracey Proctor

Recommended: Yes

GREAT Product! No issues! Works very well with my RR lite. My father has tried two different services and has yet to find one he is happy with. The only reason he has not tried Voicepulse is the lack of call block (selecting calls to block).

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VoicePulse Review

Number 32 : JUL 19th, 2007 : Eddie Livian

Recommended: Yes

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VoicePulse Review

Number 31 : JUN 11th, 2007 : Karellen

Recommended: No

Their sales staff will deny any missing voicemail, of course. But their tech staff knows all about it and readily acknowledges it in both e-mail and voice conversations. It is a systemic problem that's existed for close to a year (at least). They have no solution. My guess as to the cause, is their now antiquated software. In over two years with VP they've not made a single feature upgrade or UI mod. That suggests the original developers are no longer active on the project, and are not available to support engineering changes. VP has one great feature: filters. That's all I use them for, to route calls.

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