VoiPLy Reviews - Page 2 of 9

4.8/5

Average Rating

Love our new phone service!!

Number 75 : SEP 15th, 2022 : Barbara

Recommended: Yes

We are very happy with our new phone service. Not only was the price right but the service is dependable and one of the best things that we found out is that it stops so many telemarketing calls, it's just amazing how few we get now. Also working with a representative has been great they're very kind and helpful. We also love the option that you can pay for the entire year at once. All in all we're very happy.

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Very happy customer

Number 74 : SEP 15th, 2022 : David

Recommended: Yes

Customer service is as good as the phone service itself. The customer portal is easy to manipulate for setting up voicemail and forwarding. Everything I needed plus the rate is better than any other service I know of. Thanks.

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Affordable phone service.

Number 73 : SEP 15th, 2022 : John

Recommended: Yes

Very low monthly rate and valuable phone service. Voiply having all features like other phone company but having very low monthly plan. Had some minor issues like SIP ALG but that can be solved by login to the router and disable SIP ALG. I am completely satisfied with the Voiply service. After all saving a huge monthly saving is not bad.

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Poor customer service, blame you for everything

Number 72 : AUG 30th, 2022 : Brenda

Recommended: No

This was my first VoIP company to try. They seemed great but it took several rings for the call to transfer over to the VoIP line (you'd call, it would ring then you'd hear it switching over after several rings THEN it would FINALLY ring where you were calling). Call quality was horrendous after a few minutes on a call. Completely garbled mess. My phone was unusable. Tried another service and boom, fixed, perfect quality -- obviously it was NOT me who was at fault here!! Never again!!!

VISITOR/PROVIDER FEEDBACK:

Martin (September 16th 2022) : Hi Brenda, I can see why you are disappointed. The issue you've experienced is normally caused by incorrect Internet/network settings and can usually be resolved through a few tweaks. I'm sorry to hear you've already switched to a new service provider but we're happy that it all worked out for you. We still hope that you consider us again in the future. We'll be sure to do better. Sincerely, Martin VoIPLy Customer Success

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CANNOT BEAT THIS SERVICE

Number 71 : DEC 23rd, 2021 : Marcia

Recommended: Yes

This was so easy to set up, and the cost was unbelievable. Don't know why I didn't do this years ago! Customer service was helpful and answered all my questions.

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MUCH better than others I used

Number 70 : OCT 29th, 2021 : Ted

Recommended: Yes

I have used VOIPs - residential - since they first were available for residential use. In the past I used one from Canada, and more recently one that was headquartered in California (with an 'x' in its name). Voiply is 1000% better than either of the previous ones. From the beginning - my first approach was with Voiply's chat box - my questions were answered quickly, completely, and accurately. I chatted with a real human being - not a bot - which was reassuring. When my adapter came, I had one quick installation question; again the support process was quick, right on, and accurate. Just this morning I had a question about blocking spam calls - again, I used chat, with a real person, and my account was updated within a matter of 20 seconds. Customer service doesn't get better than that. VERY happy with it. As far as the VOIP service itself - clear as a bell. No sound quality issues. It works as it should.

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Excellent Service

Number 69 : OCT 27th, 2021 : Frank

Recommended: Yes

Excellent choice for residential VOIP service. From the initial order processing to service initialization and telephone number porting, everything went superbly well. Audio quality is excellent and online support is always immediately available should they be needed for any questions one may have. Very impressed with VOIPLY and would highly recommend to anyone I know.

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Best Customer Service Ever

Number 68 : OCT 27th, 2021 : Ron

Recommended: Yes

Ordering was hassle free and it took about a week to get equipment shipped to me and my old phone number ported over from my old carrier. Customer Service has been the best of any company I've ever dealt with. They are available 24/7 from chat and no long waits for a response. Only problem I've had is their app will pick up an incoming call and home phone doesn't show the call. They have fixed this once but it just happened again a few days later.

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Great Service

Number 67 : OCT 27th, 2021 : Darlene

Recommended: Yes

I would let folks know about this wonderful phone service. The customer service was amazing, the price you just can't beat and the equipment comes in the mail in a few days. This by far the best phone company, you will be very happy you chose this company.

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Wonderful services

Number 66 : OCT 27th, 2021 : Abdirahman

Recommended: Yes

Wonderful services and handy app, keeping my home phone with me always, wherever I find myself. Customer services officers are doing a great job. Thanks Voiply.

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