Vonage Reviews - Page 14 of 51

3.1/5

Average Rating

As bad as the worst phone service provider.

Number 377 : JUN 16th, 2016 : Redding

Recommended: No

I was told it would cost $9.00 plus change per month. Actual cost: Over $18 per month. I am moving and need to cancel or put on hold. Hold cost $6 per month for 6 months. To cancel they want $80 plus. This company is, in my opinion, real slime. Don't do business with them if you can help it.

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Service Review

Number 376 : JUN 16th, 2016 : Jerry

Recommended: Yes

I have recommended Vonage to many of my friends but I'm not sure if any them ever took advantage of my suggestion. IMO, Vonage needs to accelerate it's advertising program.

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Excellent Service

Number 375 : JUN 15th, 2016 : Tom

Recommended: Yes

You get what you need presented logically with simple, easy to use format. Nice to be consistently provided excellent service at a great low price. Truly a lot of bang for the money.

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Total Scam

Number 374 : JUN 15th, 2016 : Katherine

Recommended: No

I was thrilled to change my phone service to this company for $9.99 a month for a year. However, a few months after I signed on to the company, my bill jumped up to $18.64 per month. Wow, who knew taxes and services fees could double your bill? What a total scam. I also could not enable the features that came with the service. I have worked in video production and am pretty savvy about how to enable these features. However, Vonage features are not user friendly. My advice: Run from this company. They are not as they represent themselves.

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Great Service

Number 373 : JUN 15th, 2016 : Jean

Recommended: Yes

We have been with Vonage almost 10 years and have never had any problems the service people did not quickly solve.

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Great Package Of Services

Number 372 : JUN 15th, 2016 : Herman

Recommended: Yes

In particular I like your services when we're away for four and one half months. The e-mail notification of a voice mail message makes it easy to retrieve the message without having to check our phone daily. The e- mail notification when we're at home is also a good feature.

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Dissapointed

Number 371 : JUN 2nd, 2016 : Doc

Recommended: No

Wow! I have been with Vonage since June 2002, it is finally time to part ways. When I started, customer service was answered in N.J., service and the entire experience was great! Then as the founder backed away from the company the service quality went down, call quality dropped, and all calls are answered over in India or some non-English speaking place that could care less if you remained a customer or not. You often cannot hear the caller or they can't hear you. Telephone never rings goes straight to voice mail. Spend hours on the phone with (what they call) technical support, and they could not paint a barn over in India or whatever country they send you too. Would not choose Vonage ever again.

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Great company

Number 370 : MAY 19th, 2016 : Ray

Recommended: Yes

I have been with them since 2006 and they were very helpful when setting up. The first time I signed up I had trouble. I called them and this lady came on the phone and I told her what was going on. She helped me do a diagnostic test. We spent two hours working on it and she fixed it.

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Great service

Number 369 : MAY 18th, 2016 : Erol

Recommended: Yes

I have been using Vonage ever since it was available. I am very happy with it. Great service at a low cost.

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Great Service

Number 368 : MAY 17th, 2016 : Ronnie

Recommended: Yes

I would recommend this service to anyone, you cannot beat it. My wife talks to her sisters every day in Great Britain.

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