Vonage Reviews - Page 18 of 51

3.1/5

Average Rating

Love Vonage!

Number 337 : JAN 21st, 2015 : Neita

Recommended: Yes

I love Vonage. I have been with them for over two years now and very happy. Its a great price and I have never had any problems.

Comment on this review >>

Increased rates and no longer competitive

Number 336 : JAN 6th, 2015 : David

Recommended: No

I have been with Vonage for many years and when I first started they were one of only a few VOIP providers in existence. Their setup, service, and quality were and continue to be excellent but I can no longer recommend them because they have continued to increase rates while offering no new service or feature to compensate for it and yet their competitors have not found the need to go this route. Thank you Vonage for the many years of service but it is time for me to move on.

Comment on this review >>

Poor Processes

Number 335 : OCT 28th, 2014 : Dave

Recommended: No

Very Poor Processes: 1. Ordered and paid Vonage on 10/24/2015 via Debit Card 2. Received modem and cables on 10/28/2104 3. On 10/28/2014 also received an eMail stating the account was suspended by the Fraud Unit. 4. Called 3 times to provided phone number to the Fraud Unit and was informed to leave a voice mail. 5. Finally called Customer Service to ascertain the issue. Customer Service did not know and couldn't find out. Asked for a manager. 6. Manager finally found out that I did not answer my cell phone. My research showed the call and I informed Vonage I do not answer calls I do not recognize and their phone number and Caller ID registered as unknown. My cell phone is roaming here and I'm not going to answer the phone unless I want to talk. I informed Vonage that they need better technology and processes. If they handled this so poorly, how can I trust their billing or other processes? 7. I requested a call back so I could suppress my anger at the illogical and an answer to why I should trust them with Debit Card billing. 8. They did call back, I was calm but the manager had no answer to why I should trust their billing or processes. His only account was "Gee, we tried to call you". 9. I cancelled before I even used the service.

Comment on this review >>

Bad Customer Support

Number 334 : OCT 14th, 2014 : Raj

Recommended: No

Most of the VOIP providers are offering quality of call (largely depends on internet speed). I do not see that as a differentiator. My India calls are short and not that frequent. So value for money is not so great. The number transfer process was tedious and slow. Technical support is not so great. Their attitude is that the customer is wrong and they are right.

Comment on this review >>

Hasta la vista, Vonage!

Number 333 : OCT 13th, 2014 : Eduard

Recommended: No

I have been using Vonage for 10 years. Now I say hasta la vista to that company. I've lost my company line from one day to the other with no explanations. Worst of all is the bad sound quality. I can hardly understand my partners. It is also expensive compared to other providers out there.

Comment on this review >>

Dishonest Company - Too many lost calls

Number 332 : JUN 9th, 2014 : Saverio

Recommended: No

I do not recommend the service to others. They do not honor their offer. I had to go to BBB. Additionally, we received a call offering a free Vonage extension and after a few months we found that they were charging for it. International phone calls and calls to customer service have bad sound quality and get disconnected. Their customer service won't call you back after disconnected call if you were complaining.

Comment on this review >>

Vonage Service is the worst

Number 331 : JUN 4th, 2014 : Ana

Recommended: No

I had vonage telephone service for almost 2 years and every month I called to complain regarding the voice breaking up and on the calls people can't understand what I'm saying. This is the worst company I have ever had.

Comment on this review >>

Vonage

Number 330 : MAY 24th, 2014 : Ann

Recommended: No

Vonage simply costs too much. I'm thinking of switching to Ooma VOIP but cannot find reviews on your site. Any reviews or comments?

Comment on this review >>

Overpriced & Low Quality

Number 329 : JAN 25th, 2014 : Annie

Recommended: No

Generally, I do not comment on the items I use because I know there are always pros and cons. I started using Vonage because family and friends referred them and said calls to India are free. Okay, sure. I have friends in Kuwait and Doha as well, the rates were some what better than calling cards and figured the quality will at least be 10 time better than a calling card. Boy, was I wrong. When I call international, either my voice echoed or the other person's voice did. I never received any calls made from an international number either. I payed over $60.00 a month after 3 months of $18 plus. I figured it was just my internet at first, but then I switched to Allvoi. Not only is Allvoi monthly charge cheaper, the call quality is AMAZING. No more echoing. I receive international calls perfectly and my internet speed didn't change. Allvoi charges for their modem, but it was worth it. Never going back to Vonage. Vonage charges a lot for Kuwait and Doha, Allvoi charges are HALF of what Vonage charge. I learned one thing out of this whole thing, free always doesn't mean quality.

Comment on this review >>

Pricey but good

Number 328 : DEC 31st, 2013 : Gordon

Recommended: Yes

I have had Vonage since the beginning (2001). We use it as our primary landline and use our cell phones only for emergencies or when shopping (Pay as you go). I was distressed to discover our Vonage bill was over $30 some months and decided to try Magic Jack on a trial basis (still on trial!!). BUT as a long term customer Vonage agreed to lower my monthly cost (now about $19 total).

Comment on this review >>