Vonage Reviews - Page 28 of 51

3.1/5

Average Rating

Vonage Review

Number 237 : NOV 20th, 2008 : AJ

Recommended: Yes

I have had Vonage for 3 and a half years, saved lots of money. Only thing that sucks is there customer service, thank goodness I have only had to call 2 times (one outage, and one time to change adapters).

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Vonage Review

Number 236 : NOV 6th, 2008 : Venugopal

Recommended: Yes

I have been having Vonage service for more than a year now. I used to have Sun Rocket before and when the company closed, I have moved to Vonage. I should say everything is either Excellent or Good with Vonage. Customer Service, Quality, Ease of Installation etc., I have not had any issues with this service YET. In this 1 and 1/2 years of service I have called the Customer Service like twice or so. The only thing is their unlimited plan is big pricey compared to other services. But you can forget about service outage for the more price you pay for. I would definitely recommend this service. They also have an annual plan for $250, which is decent enough but not a good one compared to $199 / year deal from Via Talk.

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Vonage Review

Number 235 : OCT 31st, 2008 : Robert

Recommended: Yes

Tried to get EarthLink VOIP, which was not available in my area, I settled on Vonage. Having a DSL line associated with my Verizon phone number I was concerned about porting my number, EarthLink told me it would not be an issue, Verizon/EarthLink can supply standalone DSL. My number was ported to Vonage seamlessly in about 10-12 days. Call quality has been good. Bought a GE 6.0 DECT Cordless Phone/Answering system with two handsets, it is working great with the Vonage. The GE Phones have Google 411 Feature which also works great with Vonage. I did a 911 test call to our local 911 Center, all of the information was correct.

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Vonage Review

Number 234 : SEP 23rd, 2008 : Melissa

Recommended: No

I gave them almost a year to get it right. I spent hours on the phone with them and they never got me a clear signal or a connection that stayed connected. when I finally cancelled they require for you to cancel by calling (they won't accept written terminations ... I now know why it is so they won't have to disconnect you). When I called to disconnect for the second time, I was put on hold for over an hour and then charged $39.99 to disconnect. This was not disclosed at the set up time, they were wrong and should not have charged even if it was and furthermore should not have charged just because they never provided the service I paid for. DON'T DO IT!!! YOU GET WHAT YOU PAY FOR!!!!

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Vonage Review

Number 233 : SEP 17th, 2008 : Brian

Recommended: No

The strong point of Vonage are that they make it easy to get up and running. The problem is that our calls were dropped (randomly disconnected), even after customer support attempts and buying a new cable modem to their specs. The bigger problem is when you try to get out of the contract. There's a disconnect fee, and after the CSA told me I could "keep" my VoIP modem should I ever decide to reconnect with them, he told me there would be a charge for it. I decided not to cancel service because of the extensive costs, but after I got off the phone, I was disconnected anyway! It took lots of back and forth for them to even acknowledge I deserved a refund on the modem, and then begrudging a refund finally came (but I still was charged a cancellation fee). I feel like I was dealing with the phone company of old - they simply didn't care.

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Vonage Review

Number 232 : SEP 14th, 2008 : Wendy

Recommended: No

We ordered the Vonage package that came with the phones, software, etc. It did not work at all for us. My husband spent hours on the phone with inept tech support people trying to make Vonage work. He asked for the service to be canceled after finally giving up. Vonage still charged our credit card another $150 for another year, in spite of the fact their product did not work for us. They flatly refused to refund our money. Why? Because they can. They are an example of corporate evil. I am posting this review in hopes that others will not be ripped off by this company.

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Vonage Review

Number 231 : SEP 9th, 2008 : MIKE

Recommended: No

THEY CON YOU ANY WAY OR MEANS THEY CAN. VERY POOR CUSTOMER SERVICE WITH HOLDING TIME OF AT LEAST 30MINS. NASTY RUDE REPRESENTATIVES. EXECUTIVE OFFICERS ARE RUDE. THEY DO NOT ADVERTISE THAT THEIR IS A 2-YR CONTRACT DURING SIGN UP!!! YOU HAVE TO READ THE FINE PRINT. VERY POOR ALTOGETHER. DON'T USE THEM.

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Vonage Review

Number 230 : SEP 1st, 2008 : Kyle

Recommended: No

When I moved out to Victoria in June, one of my first moves was to purchase VoIP service from Vonage Canada. I got their little USB stick phone, which is easily used on any computer with a USB interface with no setup, just plug in and go. One of my key things was I was going to transfer my old 780 cell phone number over to the Vonage service, as I use it for my DJ company and still have clients in Edmonton, not to mention friends and family that knew it. Upon sign up, I called them and had them start the number transfer process. That was July 5. For the first few weeks, the thing worked perfectly, albeit with a "virtual number" since they expected a 10 day delay in the number transfer. No worries, I was pretty happy so far. Then a few things happened. Vonage contacted me on July 27 to ask for my PIN and account number with Virgin Mobile, my cell phone provider. I asked what was taking so long and they ignored me, saying that it would take as long as it takes. I explained to them how I used to sell and activate phones for a living, for 3 years in college, and that we could transfer numbers in a matter of hours. What s taking so long? At this point, too, the signal quality starts to degrade significantly. I blame Shaw for throttling our download speeds, but it turns out this is not the case. What's going on? To explain my frustration, I can make local calls on my cell here, but people dialing me have to call long distance. My clients back home ALSO have to call long distance. When I call them back I have to call long distance. This is starting to cost me money to the tune of $40/week cell phone charges, which is hard for a student to keep up. Another month goes by and, despite repeated calls to Vonage, I'm no further along. Then, on Friday, I get an e-mail from them saying the transfer has been aborted since that number is no longer in service: "We received your request to transfer 1-(780)-xxx-xxxx to Vonage. Unfortunately, an issue has come up with your current phone company that needs to be addressed before we can proceed with your number transfer process. Your current phone company informed us that the phone number you requested to transfer has been disconnected. To transfer your number to Vonage, a number must be active with your current phone company." This is amusing, so I call them with my supposedly cancelled phone and get in a lovely screaming match with their "manager" on the other end. He's saying my number is disconnected and I'm saying I'm calling him with it and he's got his head so far up his rear that my voice is obviously not getting to him. As of today, I can't even use the thing because nobody on the other end can hear me. So the lesson here is Vonage has zero customer service, doesn't perform their job and takes an exceedingly large amount of time to mess around with you first. I'm cancelling my service and demanding money back.

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Vonage Review

Number 229 : AUG 12th, 2008 : Mike

Recommended: Yes

My only complaint is that they have not added any new calling features in two years.

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Vonage Review

Number 228 : AUG 7th, 2008 : Mike

Recommended: No

Vonage has the worst customer service. They were unresponsive and seemed to not understand anything I asked them. They also charged me MANY service and cancellation fees even after assuring me that if I kept their service for 6 months I would have no cancellation fees. They also charged me for the "free" equipment when I quit. I've since switched to Phonepower. It is less than half the price and they have been no trouble.

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