Vonage Reviews - Page 29 of 51

3.1/5

Average Rating

Vonage Review

Number 227 : JUL 25th, 2008 : Ahmad

Recommended: No

I have ordered 2 lines, I got two hardware in mail. I called and asked to merge the account and both lines on the same hardware, which has already two ports. 15 calls and opening 5 tickets. Nothing was done. I called and asked the person to extend my 1 month free and fix the problem. He said I cannot extend the money back guarantee. I cancelled service. I was asked to returned the hardware on my cost and vonage do not pay on returning the modem. It was not explained when they signed me up and no mentioned of it during conversation. It is rip off and I have dealt with many companies, such as Bell, Premiums, Sprint but never had to pay shipping and always been covered by Service Provider. It was offered as free 1 month trial and than I had to pay shipping. Also, when you down load and speak at the same time even have supreme internet connection it had disturbance and other side cannot hear time to time. No way to recommend to any one.

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Vonage Review

Number 226 : JUL 24th, 2008 : Bob

Recommended: No

Almost as bad as cell phone

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Vonage Review

Number 225 : JUL 23rd, 2008 : Quincy

Recommended: Yes

Excellent service. Quite a bit of feature for no extra cost.

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Vonage Review

Number 224 : JUL 16th, 2008 : Raj

Recommended: No

I paid them for the year in advance when I got the service. I had issues with the quality and I had to cancel within 30 days. I am still waiting for a refund of $220 and it has been 4 months since I cancelled my service. Customer service is horrible and they will not even reply me back. Do not trust them - beware. I opened a dispute finally with the credit card company and I am waiting for a resolution. Will file this with BBB.

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Vonage Review

Number 223 : JUN 25th, 2008 : Nickyskis

Recommended: No

I purchased this system for a business use. The actual service was fine but did not have the availability/features that were told were available during the sales call. After the item was purchased, the company did not care what the sales person stated the service would provide. It took over 30 days to get both lines on one box and then I realized that the company could not do what it had promised. This error just cost me 150 in early cancellation fees!!!! Make sure you cancel prior to the 30 days, VONAGE SUCKS FOR BUSINESS USE!!!!!!!!!!!!!!!!!!

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Vonage Review

Number 222 : MAY 30th, 2008 : Poocho23

Recommended: Yes

Excellent Service, Customer Service, and very reliable and affordable compared to other companies out there. They have really done a 360 turn around. They have totally improved in providing a good VoIP service. Highly recommend VONAGE. Keep it up. A++++

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Vonage Review

Number 221 : MAY 26th, 2008 : Sondra

Recommended: No

Beware! They charge you $39.99 to cancel if you don't have their service for at least 2 years! I have gone through 3 modems in the last 4 months. The voice quality is terrible and the customer service is terrible! They also lie about charging you. They expect you to return failed products within 14 days. If you do not they charge you and don't credit you after they receive it (even if it's on day 16) They will also charge you for a replacement even though it's suppose to be covered. I have had over $200 in bogus charges from Vonage that I am now fighting through my credit card! DON'T go to Vonage, there are better companies out there that won't charge you a cancellation fee because their service is terrible!

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Vonage Review

Number 220 : MAY 24th, 2008 : Michael

Recommended: No

When I first subscribed to Vonage I took the time to register my Enhanced 911 data so that if ever needed the E911 operator would know my location. Two months later I had occasion to call 911 to summon an ambulance to my home, but to my chagrin the E911 operator had no information on me, despite the fact that I had registered it. Fortunately I was conscious and able to give the operator directions to my home. The next day I called Vonage Customer Service to explain that they had not recorded my information but they assured me that it would be done within ten days. Unsatisfactory! I persisted and Vonage Customer Service allowed that they would do so within 24 hours. I called the E911 operator 24 + hours later but they still had no information on me. I tried again one week later and again, a month later, but still no action had been taken. So I reported the situation to the FCC and Vonage miraculously responded by recording my data. However, in its response to the FCC, the company misrepresented the facts of the case, presumably to avoid being fined. By this time I had given up and switched to another VOIP provider.

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Vonage Review

Number 219 : MAY 20th, 2008 : Joeycchoi

Recommended: No

Be aware with $39.99 cancellation fee, which they don't tell you when signup.

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Vonage Review

Number 218 : MAY 14th, 2008 : Wildcatral

Recommended: Yes

I have had Packet 8 twice, SunRocket, voip.com, iconnecthere, phone power, Comcast, Optimum online, and Cox. Vonage is clearly the easiest to set up. The cable companies sound quality is superior to any other service, including ATT regular phone lines. But, for most features and really good quality service, Vonage is the best by far I have used. The V-Portal was truly plug and play. Not true with anyone else.

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