Vonage Reviews - Page 31 of 51

3.1/5

Average Rating

Vonage Review

Number 207 : DEC 6th, 2007 : Angel

Recommended: Yes

this is the best company. l have vonage for more 3 years never a problem. sound quality is the best. l have use vonage in dsl 768 down 128up never problems but is better it use in 3000 down 512 up for went they use the computer at the same time and downloading music. thanks.

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Vonage Review

Number 206 : DEC 5th, 2007 : Gerald K

Recommended: No

I am a former Sunrocket customer, and loved the service and the quality. I have been fighting with Vonage since I installed it. First, although I can hear clearly, people I call have difficulty hearing me. Vonage has tried everything to fix this and with only moderate success. This is so bad with international calls, that sometimes I have to hang up and call a second or third time, and then we just give up. They cannot understand or hear me. This has been referred to a really nice chap in Vonage higher up, who failed to fix it and said that it had to do with their switching in Los Angeles, and then shot it up to the higher level, who have never called me. Occasionally, I cannot even connect to an international line, for hours. Reaching customer service is somewhere in inner India, and the language skills of these people are not that terrific - they have difficulty in understanding MY English. Then, typical for foreign service centers, they must first go down a long, long list of procedures that they have been trained in before they can get to listening to your problem and fixing it. I wish that we had Sunrocket back. I am now trying to get out of the prepaid Vonage service.

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Vonage Review

Number 205 : NOV 28th, 2007 : Andrianb

Recommended: No

Just tried to cancel my vonage service because 1 the sound quality was not good at all, lots of static and hissing, and 2 I moved. The first person I talked to kept telling me they couldn't cancel my service because the billing address on record didn't match the one I was giving. after 15 min. and two transfers turns out the billing addresses did match. after trying to sell me on staying with them and keeping me on the phone for 15 more min. I can't cancel my account without paying a $79.99 early termination fee. to avoid this fee I have to call them back on my 1 year anniversary. dec 1. don't waste your time or money

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Vonage Review

Number 204 : NOV 22nd, 2007 : John

Recommended: No

do not even consider vonage.. I was lured in with a promised $240.00 rebate when i bought a pc last christmas. The rebate never HAPPENED.. vonage said the upc number on my modem had already been used for a 40.00 rebate and refused to pay as promised, and if i cancel, it's 40.00 I absolutely BEYOND hate vonage. A few times each week, the phone is dead, and you have to unplug and reset the modem.. vonage sucks a thousand times worse than Lingo.

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Vonage Review

Number 203 : NOV 5th, 2007 : Angel

Recommended: Yes

yo creo que soy la persona mas dichosa para los viop tengo actualmente tres diferentes companias de viop y no e tenido problemas con ningunas respecto acalidad de sonido llamadas caidas o no conectada todo siempre bien nisiquira con el famoso mal mal servicio al cliente de vonage todo lo contrario solo e tenido problema con el servicio al cliente de via talk cuando leo estos review en verdad creo que soy el mas dichoso

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Vonage Review

Number 202 : NOV 4th, 2007 : Lincfam4

Recommended: No

I have had this service for almost a year now and I have a lot of problems where I'm carrying on a conversation and I hear the person on the other end saying "Hello" over and over I can hear them but they can't hear me, I get a lot of dropped calls the sound is terrible, this service worked great for the first few months, and has slowly gone down hill, when my year is up I plan to drop them and go to a land line, I have not called the tech support to try to clear this up because I know they read from a script and can not help you, my sister calls them to complain about her service a lot, and they can never help her, voice mail never comes through on the phone so I have to go on line everyday to check my voice mail. I also hate it when my internet is down I have no phone. Plus of course when you do call them to try to work on your phone you can't be on the phone at the same time so what good is that?

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Vonage Review

Number 201 : NOV 2nd, 2007 : Jon

Recommended: No

By far the worst customer service experience anywhere. The company does not have it together. I was told that I would receive 2 months of free service and that I would be billed as requested and my account would not be automatically charge. Both statements proved to be false. When I called to correct this, I was told that the salesman lied and that there was nothing they could do. When I pressed to speak to a supervisor, I was repeatedly lied to with everything from we don't have supervisors, to they are in a meeting, to I am a supervisor, often by the same person during the same call. I had to call repeatedly to cancel. They refused to cancel my service and were extremely rude. I will gladly pay more for customer service that values the customer.

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Vonage Review

Number 200 : OCT 21st, 2007 : Rafelito1065

Recommended: Yes

recommended not question two million customer why

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Vonage Review

Number 199 : OCT 17th, 2007 : Lynn Appleton

Recommended: No

Where should I start - it took over 6 hours on the phone with vonage's "English" speaking tech's to get it just working, then there were the 2 trips by vonage's on-site installers, and one trip by my DSL provider to make sure everything was working on the DSL end which it was. I kept telling myself that I was saving a lot of money. But then there was the crappy sound quality - customers could not hear us and visa-versa. Calls never rang through, messages that were left never showed up in our voice mail. Then I spent several more hours with Vonages' techs in India - I particularly liked "Lance" who could not even understand my questions - he kept giving me "script" that in no way addressed the issue I was calling about. If you want to ruin your business - sign up with Vonage. The last straw came with trying to get the fax machine to work with Vonage - why I was stupid enough to transfer this number to Vonage as well I do not know. I spent over 3 hours on the phone with 3 different tech's only be to told that another on-site visit would have to take place, but no one could come for 4 days!!!!! I tried to complain to customer service, but after waiting on hold for over 1/2 and hour as soon as I started my list of complaints - I was hung up on. I tried again - hung up on. Tried account management to see if they would give me a further credit for all of the time I have spent to get Vonage to work - finally got through after almost an hour and was immediately disconnected. So I have now done my research and I am switching companies.

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Vonage Review

Number 198 : OCT 14th, 2007 : Larryford2007

Recommended: Yes

so far i love vonage setup was easy and works better than landline phone voicemail is great sound is very very good. good value for the money

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