Vonage Reviews - Page 32 of 51

3.1/5

Average Rating

Vonage Review

Number 197 : OCT 12th, 2007 : Lance

Recommended: No

Choppy sound, dropped calls, hard to understand about 50%

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Vonage Review

Number 196 : OCT 8th, 2007 : GCS

Recommended: Yes

Pros: Network reliability, sound quality, customer service, features, and web account support are the best I?ve seen in the VOIP industry. With a reasonably good Internet connection my 2+ years experience with Vonage has been a huge quality upgrade over my old Verizon land lines. In particular the sound quality is exceptional, often approaching low-end MP3 quality instead of the usual telco ?voice?. Long term customers (over a year) can switch to a ?Unlimited 12 Months Step Up Plan? which gives the same features as the normal unlimited plan at a lower cost. The ability to retrieve voice mail in the form of WAV file e-mail attachments is awesome. Cons: Vonage has started to drift toward adding the traditional telco bill style nuisance fees, including separate billing lines for ?regulatory recovery?, ?federal universal service charge? ?emergency 911 cost recovery?, and ?State 911 Fee?. It?s important to note these amount to about only $5 extra per line and with the long term customer preferred rates (see above) become trivial when compared to the quality you get for your money. The public relations over the recent Verizon and Sprint patent law suits could have been handled more openly. Vonage needs to trust the loyalty of their customers by providing details (including disputed patent information) on the actions brought against them. Most VOIP customers (like me) can?t wait to see the traditional monopoly telco land line business model die the death it justly deserves. Other thoughts: The current rights of intellectual property owners effectively exempt them antitrust and monopolistic behavior that would land others in the marketplace in jail. Intellectual property should not mean intellectual monopoly. Legal rights should only protect revenue and not stifle marketplace competition. VOIP supporters need to let their lawmakers know that they want Patent and intellectual property law reform now.

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Vonage Review

Number 195 : OCT 5th, 2007 : Margaret Michal

Recommended: No

It is a major ordeal to contact customer service. They gave me contradictory information. The first person that I spoke to had a poor understanding of English. Even though they received notice from my current VoIP, they did not cancel my service and billed me again. They refused to have a 3-way call with my current phone company. They made it very difficult to cancel services. They are a poor value as, they won't accept their errors. If you cancel your service before 6 months are up, they charge an additional fee of about $40. I would never use their service again.

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Vonage Review

Number 194 : SEP 3rd, 2007 : RoyO

Recommended: No

I've had Vonage for several years. It can be very solid, but if you have a problem and have to call tech support you will spend every cent you ever saved on the time you will put in with their tech support. They offshore their service and the people at the other end of the line are polite, but not competent professionally. They have a script that they are supposed to go through and that's all they know. My TA took a lightning hit four weeks ago. I was without a phone for over a week and a half before the replacement showed up. The TAs are no longer available at local electronics distributors. If your equipment goes out you are at their mercy. It was refurbished and had voice quality problems. The uplink just drops out for 10-15 seconds at a time. When I called tech support the nice, but not very bright support person ran me through 3 hours of irrelevant diagnostics such as the bandwidth check (I was a customer for 2 years with never a voice quality problem). After 3 hours of constant resets and MAC address changes the Comcast security servers cut in and blocked service for 10 min after each reset. It wasn't obvious that service was being cut off by the service provider so the tech decided that it must be the cable modem. So I started with poor voice and after 3 hours of mind- numbing conversation (on my cellphone) ended with no phone and no internet. After I hung up with the tech support person I sorted out what had happened and after a couple of calls to Comcast had it all back up, complete with poor audio. Tomorrow I'll be deciding on my new Voip provider.

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Vonage Review

Number 193 : SEP 1st, 2007 : Andy Evans

Recommended: Yes

I have been with Vonage since Jan 04, and despite a few teething problems have loved the service. I have 2 homes with a local number in each, plus a virtual US number and a virtual UK number. I love that my kids at college in England can call me for free. When I travel back and forth from my homes I just redirect (move) the number to wherever I am staying, works great. Tech service has been great in dealing with any problems and take your time with them, the accent is not that bad:-) Call quality is good, had some clipping issues, resolved quickly, In over 3 years I have only lost service twice (fixed within a few hours) and maybe dropped a dozen or so call for bad quality, all in all better than my land line and cell service. Odd thing is that I switched from Cable to DSL and the service is now much better, I guess 1.5mbs dedicated DSL against 3-5Mbs shared with the whole neighborhood Cable says it all). I have more lines, more flexibility and save at least $150 a month, what's not to like. Don't believe the pundits Vonage is a great service and is here to stay (hopefully)

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Vonage Review

Number 192 : SEP 1st, 2007 : Truefan

Recommended: Yes

Have been a Vonage customer for a year and half. Never had the need to call customer service until yesterday. A bolt of lightning hit near the house and tripped two circuits. Upon resetting them, my VOIP had no dial tone.. it was dead. So I called and was connected to tech support within 2 minutes (4:30PM). While it was a little difficult to understand the agent (Vonage out sources tech support to India - like MANY big companies these day including IBM), I told him right away that I think the lightning had something to do with it and the adapter may be fried, but he said he wanted to try to fix it for me. He was very helpful and spent 45 minutes with me on the phone stepping through procedures to try to get the line working again. He reconfigured the adapter (Linksys WRTP54G) several times, he switched the line over to phone port 2 to see if that would work, switched it back to port 1... etc... No go. During all this he called me back twice. Once because I dropped my cell phone and it hung up and the other time he said the new config would take about 10 mins and he would call me back as to not use up my cell minutes!!!). We finally determined the phone ports were dead and he checked my warranty status to see if he could replace the device. Well the warranty was over (1 year), but I knew that so it was no big deal. He proceeded to tell me to go buy a new vonage adapter of my choice at a retail store and Vonage would give me a 40 dollar rebate. He said when I call to activate the new device, to tell the rep to check the notes in my file and the details of the call would be there, as well as the rebate authorization. Hopefully when I buy the new device this weekend, all that he told me will be true! I know many dog on Vonage, but I am a fan. They have served me well. There has never been an issue on their end. Uptime is well, always up! Voice quality is better than my landline. The only time the quality degrades is if im using up lots of bandwidth on my computer, which will happen with ANY VOIP service. There will never be a perfect VOIP service, nor will there ever be a perfect anything else service. You just have to find something you are happy with and go from there. I am happy with Vonage.

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Vonage Review

Number 191 : AUG 28th, 2007 : Alan George

Recommended: No

Vonage posted on their site the day Sunrocket ceased that those customers would get two months free, free activation and equipment. I signed up online. When I received the online confirmation I had been charged $ 48.09. I called their customer service number and asked why I had these charges and I was told that since I had signed up online and not used the special 800 number that I was not eligible. I promptly asked them to cancel my account. NO WHERE on the site did it say that you had to use the special 800 number to qualify. I was transferred to 4 different people over a 3 plus hour period each saying I would not qualify and I needed to talk to someone else. I asked at least 8 different people to cancel my account. No one would give my a cancellation number until I called again and demanded it. When the equipment arrived, I refused delivery and Vonage showed it returned up opened on 8/6/07 After at least 10 calls and 3 charges to my credit card totalling $ 174.99, I contacted my credit card to help in the dispute. The credit card company originated a 3 way call today between Vonage, them and me. Again, we were given the same song and dance. The c.c. company demanded to speak to management and a very arrogant management person came on board and told he had many calls waiting and I owed the money. The cc. representative demanded him to look at the records of my account. Then and only then did he admit that I had done what I was supposed to do and he would authorize a refund. THIS COMPANY DOES NOT MAKE STOPPING THEIR SERVICE EASY. THEY HARRASS YOU!!! My old number is being held up with Vonage. Get your credit company involved. They really did help me. The cc company said that I was not the first customer to have such complaints against them.

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Vonage Review

Number 190 : AUG 15th, 2007 : David Cooley

Recommended: No

Ordered Vonage back in November 2006, never received the free month I was supposed to get for signing up as advertised, their 24.95 package, by the time they hit you with all their hidden charges, was almost $50.00/month, they could not explain it, nor would they try. Service was unavailable on average 2 days a week for "routine maintenance". Constantly complained to them about the poor service, unreliability etc. Finally cancelled and went with VoIPyourlife (Another loser) and they nailed me $200.00 in an automatic debit for breaking the contract, even though they never fulfilled their end of the contract by providing reliable service.

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Vonage Review

Number 189 : AUG 2nd, 2007 : HoustonRealtor

Recommended: No

This is the most horrible experience I've had in some time!!!! A friend referred me to Vonage. After touring their website, I decided to try the service. I proceeded to sign onto new service via the "refer a friend" on line. I came to a point where I needed some questions answered so I called the number posted on their site. I spoke with someone named "Rachael" who answered all my questions. I initiated the call telling her I was referred by a friend and was proceeding to sign up online. She asked for my email address and was able to find my referring friend through her system. She told me that she could take care of the referral and things could be processed through her. She indicated that we'd both get the "one month free" and "$50 American Express Gift Card". After my service was set up with "Rachael", I went into my "account" online and set my "network availability number" to ring my cell number should the service be unavailable. After that, I received MANY various calls from people dialing a completely different number that was in no way associated to me. After realizing that the problem must be with VONAGE, I called to speak with a "technician" who had me on the phone for no less than 30 minutes. After all this time, having repeat steps over and over again, he could not figure out what the problem was. I then asked to speak to a supervisor. I was told that all the supervisors were in "a very important meeting" and that other managers were "not available". It was at this point that I just asked him to cancel my service. He told me he could not and that I needed to speak to someone in account services. He then transferred me to "account services". I then received a message that wait time was "15 minutes". After about 5 minutes, I hung up and tried calling again. I then spoke with an "account manager" named Lawrence, ID# 26166. He apologized for such a horrible experience thus far with Vonage and figured out what the problem was. Apparently, the "virtual number" that was assigned to my account until my equipment was delivered and service was hooked up, belonged to someone who had an ad in a newspaper for "escort services". I asked why they would assign an active number to anyone and Lawrence told me that "that must be an old ad as that was not an active number". Well, once Lawrence diagnosed the problem, he agreed to change my "virtual number". He added another "line" at "no charge to me". Problem solved, right? I thought so... I then asked Lawrence to confirm the "refer a friend" gift items that "Rachael" indicated would be delivered to me and my referring friend, i.e. one month free service as well as a $50 American Express Gift card. He checked my account and told me there was no indication of these gifts as the only way to receive them was to apply for new service via the Vonage, "refer a friend" web service.

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Vonage Review

Number 188 : JUL 24th, 2007 : Defeated

Recommended: No

I am currently on my 3rd call to Vonage to cancel services I NEVER SIGNED UP FOR!!!!! Seriously. I called about their service, gave them all my info and only at the end did they start rattling off the cancellation penalties and additional monthly charges. By the time the girl was rattling off fees we were well over $31 and, therefore, too rich for my blood ? not to mention the blood I would lose should I ever leave them. Couple this with the fact that I couldn't understand the operator and had to repeat everything I said to her twice (poor connection and less than acceptable listening comprehension skills) and I said no thanks. I'm a pretty plain spoken person so I am confident that me saying "no I do not want to proceed with this transaction" could not be confused with: "please sign me up for your overpriced service, send me the adapter I didn't ask for and bill my credit card without my authorization. Then force me to waste my time on two other calls making me wait well over the 15 minute proclaimed wait time to be yanked around some more. Finally please connect me with another girl who can't understand me and me her only to be told that refusing the adapter is not enough. Make me call back a third time, wait through the prerequisite 30 minute hold to cancel my fictitious, unauthorized account or else (you'll continue to faithfully bill me for the service I never asked for to begin with.)." Yep, I could see where the two could get confused. So here I sit - a Sunrocket orphan turned Vonage hostage. Don't sign up for their service. Don't call to inquire about their service. And for the sake of all things holy DO NOT rattle off 16 digits that can link your personal finances off to the impotent/powerless/apathetic operator you happened to get routed to. Update ? the operator put me on hold for +10 minutes only to unceremoniously disconnect me. Good news, though, if you call the special number for Sunrocket customers the wait time is considerably less. Apparently they are more eager to set the hook than they are to help you once you are flopping around in the boat. Have a complaint (my guess is yes)? Give this a try.

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