Vonage Reviews - Page 33 of 51

3.1/5

Average Rating

Vonage Review

Number 187 : JUL 23rd, 2007 : Gregg

Recommended: No

Funny, in reading all this negative feedback from Vonage I'm having flashbacks. Even after dumping them several months ago, they are still calling trying to hard sell me back. I even had to get nasty with one of their reps, as they don't take No very well for their horrible service. They are the worst! One way Audio, choppy calls, poor Voice Mail capacity etc... They SUCK.

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Vonage Review

Number 186 : JUL 20th, 2007 : Sn

Recommended: No

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Vonage Review

Number 185 : JUL 20th, 2007 : Giyad

Recommended: No

I signed up for Vonage because of their advertisements... Plain and simple. They are my first Voice Service Provider, and they were TERRIBLE! The customer service was awful!!!! I received a phone call from them once, they told me that they wanted to give me a free line for a 4 months and if I wanted to keep it I would have to pay after. I said "I don't want it." But, they told me it was free so I should take it just for that. So I told them that if they would let me know when it was going to expire to call me I would sign up. They said alright, but I never received a call. They charged me for the month after, and when the cancellation finally went through, they charged me a cancellation fee as well!!!!!! I happily switched over to Voipgo, and am extremely satisfied. Vonage had pretty bad call quality as well compared to Voipgo.

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Vonage Review

Number 184 : JUL 19th, 2007 : DJGodden

Recommended: Yes

I've had Vonage now for nearly 3 years. I've never found a reason to call customer support so I cannot comment on that aspect beyond a 3. The system is as advertised in both reliability and quality. It's easily as good as any landline I've ever had and is light years better than current mobile quality. With the new addition of anon call blocking it finally meets my every desire. International calls are excellent quality, and I make several a day to the UK. Read your agreements and be computer savvy and all is well.

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Vonage Review

Number 183 : JUL 8th, 2007 : Tasmia Rahman

Recommended: Yes

Vonage is reliable. Vonage's sound quality is no different than landlines phone quality. Ordering and installing it was a piece of cake. Never had a bad day with Vonage. I would recommend this to anyone who is planning to get a VoIP service for their home, but I reallydon't know about business.

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Vonage Review

Number 182 : JUL 7th, 2007 : Tahmidul Islam

Recommended: Yes

Though I have only had Vonage for 2 months, my service never gave me any problems. No static, no nothing. The only time the quality gets a little bad is when I am surfing the web and using up a lot of the bandwidth which the VoIP also uses, but that is a problem you would see with any VoIP services. My cousin had Vonage since 2004 and he never experienced any problems either, and he is still using the same adapter that he received when he first ordered his service. What I would suggest is that if you ever have any problems with you service and you call Customer Service, they will tell you take off your adapter's power line and after a couple of times you screw up your adapter. I never opened my power line, its been plugged since the first day and so is my cousin's. And if you go get Vonage, don't forget to put the bandwidth to high quality, you can do this using your online vonage account. The features are great. And I strongly suggest when you making a long distance call, do not be on the computer at the same time because it will make it really hard for you to hear or talk, but if you avoid these little things when you call, YOU'LL LOVE VONAGE.

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Vonage Review

Number 181 : JUL 1st, 2007 : Carl Rhoda

Recommended: No

The 30 day free trial is not free. I had to pay a $40.00 disconnect charge and was told I could not return the equipment at all. I gave up after several calls to customer service and missed the 14 day cutoff. When I finally did get them to disconnect my service the service rep said I would receive an email with the return authorization number and instructions on where to send the equipment. Emails arrived with nothing but links to their sales pages. I would call them a dishonest company at best/ Getting to dome decent technical support is impossible. When I was able to speak with someone they were so scripted they couldn't think. I had the same experience with their customer service people.

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Vonage Review

Number 180 : JUN 25th, 2007 : Caroll

Recommended: No

DON'T BELIEVE EVERYTHING THAT VONAGE PROMISES!! JUST LIKE THE OLD SAYING, "IF IT SEEMS TOO GOOD TO BE TRUE, IT PROBABLY IS." When my husband and I first spoke to the people at Vonage about the phone service, I must admit that the people trained to "reel in" new customers are very nice and friendly. We were offered "2 months free" to try out their service as well as a "30 day trial period'. We were also promised we could "cancel anytime in this 30 day period" and it would cost us nothing. Well, after many months of contemplating if it would work to our favor, and calling the people there at Vonage to make sure we wrote down everything they told us correctly and questioning them on all they had offered us, we figured we would give it a try. What did we have to loose anyway right? It was a "Money Back Guarantee". It seemed like a sweet deal, or so we thought..... My husband and I went to Wal-mart and purchased the router that we needed for our Vonage phone service (which was $49.96 + tax). We brought it home, hooked it up, and called Vonage Tech Support from our cell phone. Again we were promised our "2 months free" and told once again that if we had any problems with the phone service, we could cancel any time with at no charge to us. The connection fee was $30.99 + tax. At first we thought it was pretty cool that we could call anywhere in the U.S. for free as long as we wanted. What happened when we used the phone was that we could hear the other party fine, but they always said we were "choppy" or "couldn't understand us". It was very aggravating, to say the least. It was like using a bad cell phone service in a bad area - all the time - with everyone we called. After a few weeks of terrible service, we had enough. My husband called to cancel our service, and the people who had once been so friendly must have been in a different department because the ones we spoke to were extremely rude. As soon as it was known that we wanted to get rid of Vonage, they hung up on us. This happened 3 times. On the 4th time we asked to speak to a supervisor...on hold...then we were informed that we were required to pay a cancellation fee! Something we were promised we wouldn't have to pay if it was cancelled within the 30 day period. This cancellation fee was taken out of our checking account without our permission given to Vonage -WHILE MY HUSBAND WAS ON THE PHONE WITH THEM! Another $39.99 +tax. (Right now our bank is disputing this.) So... in 2 weeks of our service with Vonage, they got over $130.00 of our money. That's just 2 weeks of service!! Now to get our old phone hooked back up, it is going to cost us another $39.95, and we have to wait for availability. So Vonage claims "Best Buy". Not for us. They also claim "Top Notch Audio". Wrong again. "Great Support"? Well, if you consider hanging up on your customers great support. Then there is the "Award Winning Quality". What quality?

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Vonage Review

Number 179 : JUN 16th, 2007 : DKumpula

Recommended: No

The major problem with Vonage is their outsourced (Indian) customer service. I have had to speak with them three times over the past year and it is a frustrating experience to say the least. They read from scripts and have NO INTEREST IN ACTUALLY HELPING YOU. Ultimately, I am leaving Vonage due to the lack of quality support. I'd be happy to pay more for the service to get an intelligent, native English speaker who was actually interested in solving my issues without blindly reading from scripts.

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Vonage Review

Number 178 : MAY 21st, 2007 : Aclarkfamily

Recommended: No

We kept Vonage for the past 3 years because it offered unlimited long distance and most of our family lived far from us. Then last year we moved to our home town and tried to get our number changed so it would be local to our neighbors but they do not offer our area code. For this reason we decided to cancel our Vonage Service. I called and waited for only 12 minutes listening to their computer before it hung up on me and I had to call again. Then I spent 2 hours and 24 minutes waiting to talk to someone again ... until my battery went dead and I had to call them again. The third time was a charm. I called and pushed the number which corresponded to me wanting to ADD a service ... and magically I was connected to a representative RIGHT AWAY! Wow. There was somebody there after all! Then, when they found out I wanted to cancel the service, I was passed around through 3 more persons as they asked me over and over what my account number was, what was my email address, what was my mailing address AND why did I want to cancel. Finally the representative who could cancel my account (after I had been on the phone an additional 30 minutes or so) kept trying to talk me into accepting 2 additional months of vonage free! WHO ELSE FINDS THIS HYSTERICAL???? Why ... when I FINALLY got through after over 3 hours on the phone ... would I want to wait for 2 months and do that again? I finally had to tell this representative that I didn't want to talk to him any longer and I didn't want to tell him anymore reasons why I didn't want Vonage ... JUST CANCEL THE SERVICE AND STOP HARASSING ME. I've never been treated so badly by ANY company in my 44 years and I will never do business with Vonage again.

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