Vonage Reviews - Page 35 of 51

3.1/5

Average Rating

Vonage Review

Number 167 : MAR 13th, 2007 : Jet

Recommended: No

Vonage is the very worst company I have ever dealt with. Their sound quality is terrible, although it's not nearly as bad as their customer service. Sam (customer account manager) in Toronto was completely useless and was truly uninterested in providing any semblance of customer service. It?s not worth saving a few dollars if people can?t hear you. Be very afraid. If you care about those you talk to DON'T use Vonage.

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Vonage Review

Number 166 : MAR 12th, 2007 : Sunruner

Recommended: No

I have had Vonage for over 3 years now. I LOVED it. We had a voice line and a fax line. I recommended it to friends... all of which had problems. I didn't understand why they were having so many problems, things were working great for me. Then our vonage modem started having problems. Calls were very garbled. Calls were dropped. Our internet access was blocked and we had to reboot the vonage modem for it to work again. (When we took the vonage modem out completely, things were great... except no phone. :) ) So I called tech support and he said that the modem we had actually lasted longer than expected. It usually only lasts 18 months. If it fails in the first 12 months, they'll replace it but since I've had it 3 years, we're out of luck. The only way to get a replacement from them is to order a new line of service. Then the tech guy said that if we went to a local store and purchased a replacement, we'd get a full credit for the price. Ok, that works. So we did. We called back and spoke to the customer care person and she said that they don't give a credit but since the tech guy had DOCUMENTED that he told us we would, they'd submit the request. We got a response that the credit was denied by management. However, they DID give us a credit for something else which no one could tell us what it was specifically for... but it was less than HALF the cost of the modem. The new modem is still garbled periodically and echo's frequently. I gave up and went on. I cancelled the fax line because we didn't think we used it. Then a couple months later, we realized we needed it back so I called to setup another one. The lady went through the setting it up, took about 10 minutes. She was summing things up at the end of the call when the call dropped. I called back and spoke to another representative in the same department who was a bit garbled but she verified information and then said she had to transfer me. So she did.... at which point the guy who answered didn't know why I was sent to him. I explained why I'd called and he verified my account information. Then he asked to speak to my husband as his name is listed on the account. Well he's at work but I can verify all of his information and my name is the name on the credit card listed with the account. (I mean I set the thing up in the first place and have made EVERY other phone call to them in the 3+ years we've had it)... it went on for several minutes where he REFUSED to speak to me about anything saying it was for the protection of the account holders. Um, I AM the account holder... my husband and myself. He wouldn't even check to see if the lady had processed the order from the first call and say yes or no. I hung up. He CALLED ME BACK and said that I must not understand the situation. I informed him that I did and would find another company that WOULD give me customer service. He then said that this problem wasn't major.

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Vonage Review

Number 165 : MAR 7th, 2007 : Darryl

Recommended: No

Vonage has been good to me, but my $14.99 has blossomed to almost $21 with taxes, fees and other charges, 25% going to other places besides my service? Crazy! The customer service is absolutely TERRIBLE, probably the worst I have ever encountered, I tried to get credits for calls that were horrible in quality, so I tried using the website, made 2 credits and then was locked out(?) so I called to claim the credits for the 1 minute calls that were never connected, I was immediately referred back to the website to get the credits, I told her that I tried, and that I wanted her to assist in completing the others, she put me on hold and sent me to Tech Support (What?) I was looking for credits first, then Tech Support. I told her that I wasted 10 minutes with her and now you are going to transfer me, I asked how much more time will I need to wait she said 1or 2 minutes more, Tech Supports hold times were more than 5 minutes. Goodbye Vonage!

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Vonage Review

Number 164 : MAR 5th, 2007 : Ioioi

Recommended: No

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Vonage Review

Number 163 : FEB 27th, 2007 : Holzers

Recommended: No

Vonage seemed to be doing pretty well for the first few months. A few outages once in a while, but usually short and sometimes really the cable company's fault. This past month, I have had two unacceptable situations. First I was unable to receive calls for 2 days. No notice to customers, I just had to wait on hold for 30 minutes for them to tell me there was nothing they could do until the engineers fixed it. Now I have been unable to check my voicemail for 2 days. I know that I have multiple work messages, but I cannot listen to them. Same line from customer support--the engineers are working on it. This might be ok for personal calls, but NEVER get this service if you are trying to run a business or work from home.

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Vonage Review

Number 162 : FEB 23rd, 2007 : Stephen Natale

Recommended: Yes

I've had Vonage for 2 years, I've never really had a problem. I'm computer literate so setting the router up was no problem. Took about ten minutes from out of box to making calls. I have 2 business lines 1 voice/ 1 fax, as well as my home line. All very reliable. I do get the occasional echo but not enough to knock the service over it. I'm hardwired through the house which also took about 5 min to do. I'm using the Linksys RT31P2 for my adapter. With Verizon FiOS for my ISP, but also had it running through RCN cable for a while, again not a problem. Probably the only thing I don't like is the lack of anonymous call rejection. Customer service isn't as good as it should be (sub'd to India) but I've only had to call them once or twice so not really a prob. If you ask for a supervisor they'll transfer you to the call center in NJ so that's a work around. On the 1 to 10 scale I'd give them a 8-9.

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Vonage Review

Number 161 : FEB 23rd, 2007 : K. Asif

Recommended: Yes

Vonage is O.K. The only thing is that you have to reboot the damn phone adapter every day. I reboot it every night before I go to sleep. If I don't reboot the adapter every night my calls are dropped, the call (sound) quality is bad, and there is a crackling noise in the background. To reboot I just turn my adapter off for 30 seconds and turn it back on. After I reboot the adapter, the phone works fine: no dropped calls and the sound quality is good to excellent. But now in retrospect I probably would have gone with VoipYourLife or VoicePulse, solely because of the good reviews those two companies have gotten and also because they offer almost the same features as Vonage plus the (supposed) better call and sound quality. But overall, if your willing to spend 30 second of maintenance every night with the phone adapter get Vonage.

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Vonage Review

Number 160 : FEB 12th, 2007 : Neil

Recommended: No

BAD BAD BAD by far the worst service and company ive ever had the misfortune of having to deal with. horrible phone quality. conversations longer then 3 mins would be disconnected. vonage is not will to bend on any of there policys. if you cancel to later you will be charged for the cancellation fee, no matter what. Do yourself a favor and do not use vonage. it took 4 months for them to release my number, untill i gave up an got a new phone number.

VISITOR/PROVIDER FEEDBACK:

Comment by TERRY on July 2nd 2013 : I COULDN'T AGREE WITH YOU MORE! THIS IS A TERRIBLE CRIMINAL RING MASQUERADING AS A LEGITIMATE PHONE SERVICE PROVIDER! I've had Vonage for 3 years now, and I opted for their World Unlimited service (2 phone lines: one for personal and the other line for Biz use). After 3 years, I eventually found out their scam tactics; International outbound phone calls wouldn't connect successfully (often) or were constantly with errors, requiring me to redial many times before I gave up at times. There were instances when the calls would connect for about 10 mins but I wouldn't hear the other person on the call 4 out of the 10 connected minutes (requiring me to hang up and redial again) I should also NOTE VONAGE was automatically dipping its hands into my bank account and taking funds for what it considered legitimate service/call charges EVEN after reporting to them that there is an ongoing problem with the line (calls). THEY EVEN VERIFIED THIS ISSUE WITH ME, BUT THEY REFUSED TO EITHER CORRECT THE ISSUE OR REFUND my money back...ON AN AVERAGE MONTHLY PERIOD VONAGE WOULD CHARGE ME $70+ TWO TO THREE TIMES A MONTH UNTIL I CAUGHT ON TO THE SCAM. They gave me back credit for the fraud on one occasion , but resulted to arguments when they were caught doing the same the second time (TELLING ME TOO MUCH TIME HAD ELAPSED BEFORE I REPORTED THE ISSUE TO THEM AND THAT EVEN THOUGH THEY CAN VERIFY WHAT I WAS SAYING, BUT THEY CAN ONLY GO BACK 60 DAYS ( IN TERMS OF ANY REFUND DUE TO ME) I have eventually cut them off from having access to my funds, reported them to my bank, State of New York and New Jersey and had to replace my credit card since they were crooks. YOU GET THE IDEA! BUYER BEWARE, VONAGE IS A REMNANT CRIMINAL MAFIA NETWORK OPERATING OUT OF THEIR KNOWN STATE OF NEW JERSEY HQ. THESE ARE THIEVES AND CRIMINALS OPERATING AS IF THEY'RE LEGITIMATE VOIP PROVIDER., IT IS A SURPRISE THAT NONE OF THEIR TOP EXECUTIVES OR THE COMPANY HAS BEEN FINED OR JAILED FOR THEIR CONTINUOUS WRONG DOING. YOU ARE NOT GOING TO BELIEVE THIS, BUT I WAS FED UP OF THE CONSTANT RUNAROUND AND HAVEN'T HAD THE CHANCE TO DISCONNECT THE PHONE UNTIL TODAY. YES! THEY ARE GIVING ME SERIOUS ISSUES WITH PORTING MY PHONE NUMBER OUT TO A DIFFERENT COMPANY. PLS STAY AWAY FROM VONAGE!

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Vonage Review

Number 159 : FEB 11th, 2007 : Greg

Recommended: No

When signing up, I did it on the phone and specifically asked if the person who referred me would still get the 2 months credit as the promotion claimed. They said yes and even took the referrers information. They now refuse to give that credit. Although the process was easy enough, the language barrier is a challenge and very frustrating. No matter how the product and service is, I refuse to do business with unscrupulous people and will cancel the service immediately.

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Vonage Review

Number 158 : FEB 8th, 2007 : NM

Recommended: Yes

I have had Vonage for about a week, so to some this maybe a premature evaluation. Nonetheless, I present my experience with Voange. The ordering process was very simple and easy; it just took some following of directions and before I knew it I had placed my order. It took about 4 days for it to arrive in the mail (I used the next day shipping for $14.95). After it had arrived, the installation process was even more simple and straightforward than the ordering process; the entire installation-from start to finish-took about 15 minutes. I made my first call to Canada within 20 minutes of installing it. So far the quality has been good. The only problematic issue I had with Vonage was that I had a few of my calls dropped. But when I called Vonage Customer Support they just advised me to unplug and re-plug my phone adapter, which I did, and it worked fine thereafter. So overall, I would strongly recommend Vonage to anybody and to everybody. I especially like their Virtual Number feature which allows me to have a phone number in another area and allows people living in that area to make calls to that Virtual Number as if they were dialing a local number. And since, I have a lot of family and friends? living in Canada it is a very convenient and helpful feature. So bottom line: GET VONAGE!!!

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