Vonage Reviews - Page 37 of 51

3.1/5

Average Rating

Vonage Review

Number 147 : JAN 11th, 2007 : Glen Harness

Recommended: No

Getting ready to cancel my service which I've had a grand total of 5 hours. I opened the box with my phone and was disappointed to see that the "Free phone adapter" wasn't in the box. I figured it was an over site or it was on back order or something, so I called to find out about it. The non-native English speaker I spoke too said, no, you don't get the free adapter if you get a different phone. Huh? After about 10 minutes, I finally asked for a supervisor. She basically said the same thing. I pointed them to the web site where it says "Free phone adapter if you sign up directly from Vonage". She reiterated that that only meant that you get it free if you don't get any other equipment. Then I asked about the fax line that I ordered with the service, and she said that because my equipment didn't support a second line, they didn't set it up. I said "but your web site says 'Free phone adapter if you sign up directly from Vonage' which can handle two lines, and we went around and around with that. So, I'm boxing up the phone (which worked fine out of the box, even plugged into my switch instead of directly into the router). Tomorrow, when I get home from work, I'm going to call and cancel the service (and based on what I've seen on other boards, I'm recording the call; I don't want them to be able to claim something different later on). This is borderline fraud.

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Vonage Review

Number 146 : JAN 9th, 2007 : Onica

Recommended: No

My service rarely works; more often than not, the person on the other end cannot hear me due to choppy audio. I usually answer the phone by saying, "Hello, can you hear me?" More often than not, the answer is, "No." I am forced to reboot my device before EVERY call, and it's still not guaranteed to work following the refreshing. When it does, the amount of time it will work before the caller's no longer able to hear me is unpredictable. Some time's I'm able to use the phone for a thirty minute call or so, but sometimes (more often) after 2 minutes, I'm inaudible again. I've spent countless hours online with Vonage's technical support department, and they can't determine the problem. We've exhausted their troubleshooting and only ended up giving me credit on my account for the non-working service. The service is such a hassle that even though the credits received give me a few months of not paying for the service... I'm still not sure if it's worth it.

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Vonage Review

Number 145 : JAN 1st, 2007 : Tim Hedrick

Recommended: Yes

I've been using Vonage for three years. First in California and now with a US phone number in Europe. I think it is outstanding. When we initially set up the service, I had a bit of trouble getting it going on my own. I called their customer service and had a great experience. The guy spent ten minutes walking me through configuring the router and then I was up. We have moved three times since then and I have had no trouble plugging in the router and being up and running with the same US number within minutes (even now in France). Once in a great while it will drop a call, however, this is pretty infrequent. I have read some complaints regarding their customer service and understand their subscriber base has swelled enormously in three years so perhaps this has contributed to that problem. Last I read they were trying to address this. So far, I have not needed to deal with customer service since the initial setup three years ago. I do believe that the quality of your service is dependant on the quality of your broadband internet connection. If you are being cheap and trying to use Vonage with a low quality DSL connection rather than a wide bandwidth quality cable broadband connection I suspect you may encounter more problems. I would like to see them offer the Do Not Disturb option that some other VOIP providers offered. A wrong number in the middle of the night when you are living overseas nine time zones away gets old!

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Vonage Review

Number 144 : DEC 26th, 2006 : Anonymous

Recommended: No

Vonage is the worst company I have dealt with in 5 years. They Lie. They have no usable Customer Service. They Lie. Their tech support is poor, with monthly outages, poor voice quality, non functioning voice mail and echoes on the line. They will tell you its your ISP provider. They lie. They took over 6 months to port a fax line and some people still cannot fax me. They will tell you its you fax machine. They lie. The told me they would not sell my name to other firms. They lie. They will charge you $39.95 to get out of their service. With all the time I have spent trying to correct problems they cause, its a lie. It cost me hundreds of dollars in lost time trying to get Vonage to work. Do not use Vonage. They lie.

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Vonage Review

Number 143 : DEC 20th, 2006 : Sandy Smith

Recommended: No

I've had Vonage for 3 years. When I started I knew I was on the bleeding edge, but they had customer service people who could help and things improved over time. Now they are a big company, constantly screw up, and hire idiots to read a script and call that customer service. I recently had a situation that lasted 4 months where my voice kept on getting chopped up to the point that people could not understand a thing. I spent more than 50 hours on the phone with Vonage running interminable routing tests, replaced equipment 3 times, going back and forth between Vonage and my ISP, going to advanced tech support, all for naught. Problem finally got fixed when Vonage uploaded a patch to my router that broke incoming email. Then, even though someone there did realize there was bug, none of the dunces on customer support read the failure notice so they replaced the router again, which got broken again when they uploaded the patch. After a letter to the president I got a 4 month credit, but different problems just started, and they want me to start running tests for them again. Instead, I'm going to use up the credit and then find another provider. Lots of other providers out there that may not be a lot better, but at least they don't try to make standard protocols proprietary, lock you in, and overcharge like Vonage.

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Vonage Review

Number 142 : DEC 9th, 2006 : Paul

Recommended: Yes

I've had Vonage service for about a year and it's been flawless. I read the reviews and, to be honest, feel they may be a bit off the mark with regard to the service itself, not customer service. I think a majority of the bad reviews for poor quality, dropped calls, etc. are due to poor internet connections, misplaced wireless routers and the like. Any VoIP service is only going to be as good as the internet connection it is hooked to. I recommend Vonage but only if you're willing to do the research to make it work for you. Purchase a network optimizer from Linksys -- it prioritizes your internet traffic to give the VoIP packets priority over other computer applications accessing the internet.

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Vonage Review

Number 141 : NOV 22nd, 2006 : Joe

Recommended: Yes

Vonage was my first VOIP provider, I am on my 3rd provider now. I had Vonage for over a year with almost no problems. Good quality, everything worked fine. One day, the service went out. I called tech support and they swapped my service to the second line on the router. This solved the problem for six months or so. When it did it again, I called and they had me do all sorts of things and did not want to accept that the router was bad. When they did agree that it was bad, they told me that I had owned it too long and I would have to buy another one. I decided to switch to Sunrocket (Very big mistake). When I called to cancel my service, (When you cancel, you get to talk to someone that speaks clear English in NJ). She offered a new router and a tech to come out and set it up if I would keep the service. Since I had already signed up with Sunrocket, I declined her offer. She just would not let me off the phone, she did not want to take no for an answer. Before I switched from Sunrocket to VOIPYourLife, I emailed Vonage to ask them if they would wave the install charge if I came back, and I got a form email letter back directing me to the web site. Since I could see that their customer service had not changed I did not go back to them. All and all, Vonage worked well for me until my router died. Their poor customer service cost them a customer. They offer a good product that, for the most part works, they just need to get and pay for good tech support / Customer service. Scott.

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Vonage Review

Number 140 : NOV 5th, 2006 : Dave

Recommended: Yes

I saw the advert on TV and thought I would try it. I read a bunch of reviews on this site and thought they were reasonable. I have been very impressed with the service. Saving me money and giving me a whole lot more features than I had with my land line - can't lose.

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Vonage Review

Number 139 : OCT 28th, 2006 : K.

Recommended: No

I purchased Vonage at Office Max. Got home, filled out the refund slip, then tried sitting up the system, it would tell me "system error". I called Vonage service line to be called an idiot. Once the service was up, it would work occasionally. I received my credit on line 41/2 months later, just to have them remove it and charge me twice for it. When I called I was once again called an idiot, they promptly hung up and disconnected me that day. I called back from my cell phone, only to be told I would have to pay the credit to get my phone back up..... IT WILL BE A COLD DAY IN HELL BEFORE I PAY THEM TO GET MY CREDIT....That is called DOUBLE DIPPING, it's illegal in this country. So my advice is beware of a service that does not want to receive cold hard cash, or check from you.

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Vonage Review

Number 138 : OCT 27th, 2006 : July

Recommended: Yes

The service and features have been excellent. I've never dropped a call or had bad sound quality and I'm saving a bundle. I highly recommend them.

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