Vonage Reviews - Page 38 of 51

3.1/5

Average Rating

Vonage Review

Number 137 : OCT 25th, 2006 : Joe

Recommended: Yes

A few of my friends have the service and they recommended it. I did a little research and the reviews were not great but since my friends had it I thought I'd try it. I kind of knew what to expect as I have used their phones so I expected the voice quality to be good and it was. I've never lost the service and it was so simple to set up. Since I've got the service I've researched a few others and have seen some with a couple of more features but to be honest I have all the features I need. I'd recommend it to anyone.

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Vonage Review

Number 136 : OCT 15th, 2006 : JH

Recommended: Yes

No problems in phone service very clear and very easy to use internet service.

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Vonage Review

Number 135 : OCT 8th, 2006 : Amanda

Recommended: No

The sales rep lied to me. No one tells you that you can only plug one phone in EVER! The service is terrible. Calls dropped off for no reason like a crappy cellular phone. When I was talking normal everyone asked me if I had a beep because my voice went in and out. My friends and family hated talking to me and that was when they used to enjoy it before Vonage. When I used three way I sounded like a robot and overall it was the WORST service I have ever had. Stay away from this hassle. The price is nice but you would not pay much for a box of poop would you?

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Vonage Review

Number 134 : OCT 2nd, 2006 : Bryan/redhabi

Recommended: Yes

I have read many negative reviews. I personally wanted to say- I enjoy Vonage!!! I set my mother's up in Oklahoma first. I had some connectivity issues; but spoke with Americans in New Jersey. Not from overseas as some people claim; and they never quit until the problem was fixed. I live in Louisiana and received my equipment- it was a pure plug/n/play issue for me. I have read about the others & will stay with Vonage. They are missing a few features that I would like; but they are worth waiting for. I have literally saved $100's of dollars in the 4 months I have used Vonage. I have no family in Louisiana & love the savings!!!!!! Bryan

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Vonage Review

Number 133 : OCT 2nd, 2006 : Dabbie

Recommended: Yes

We got Vonage after our neighbors got it. It's been as good as my landline and has a bunch more features for a fraction of the cost. I gave everything 5 stars as the service was as good as I expected. Saving some cash and getting more features - why would you not try it?

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Vonage Review

Number 132 : OCT 1st, 2006 : GLew

Recommended: Yes

My customer service experience September, 30, 2006 I would like to take a minute to thank a customer care representative, Bill, employee number 23023 for his recent efforts with our fax problems and comment on our Vonage phone service. My wife and I engaged in channel surfing Labor day during the US open tennis matches and stumbled on the Vonage commercial. After experiencing numerous phone service black outs over the years, almost nonexistent technical support and continual attempts by the phone company to get a service technician into our home, at $85.00 an hour (for problems always outside of our home), we were happy for an alternative. Believing that voice over IP was maturing, we were ready to take a chance. We called the Vonage sales representative and asked specifically about keeping our current phone number, caller Id and other features, as well as the ability to send and receive faxes. Faxing was important for sending resumes to potential jobs, college forms back and forth, car and home insurance matters, accounting issues and even our home refinance negotiations. The answer from the Vonage sales representative was a resounding yes. We were sold and came aboard. We received our new equipment in only a few days. The installation was straight forward, surprisingly simple. A few days later we had a dial tone and began to experiment with the phone. The voice quality was surprisingly good. You could not tell the difference between our old landline and talking over the internet. Managing calls and voicemail over the internet was an added bonus. Things were going great and the thought of savings made us really happy. We became comfortable with the service and life went on as normal. We began interacting with businesses to pursue our home refinance plans. This began our frustrations. We had always sent and received faxes using our multifunctional HP printer/scanner, coupled with our computer?s internal voice/fax modem. This combination has worked flawlessly for years. The inability to fax and review rate quotes, estimates and the like, resulted in the need to talk to a number of Vonage support representatives. The representatives had conflicting views of the fax features. Some representatives said faxing was not available, others said faxing was only supported through fax machines and others said faxing could be done and actually tried to help with computer settings but to no avail. One representative even offered to sign us up to try an additional line feature (2 months free then $9.99 a month), which could be configured as a fax line and almost guaranteed to work. None of these things worked and had us considering switching to AT&T?s internet phone service or back to our local phone company. AT&T said faxing actually worked with their service but the cost was a little more expensive than Vonage. Rejoining the local phone service was filled with too many recent service outages and excessive pricing. Determined to have Vonage honor its offer of

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Vonage Review

Number 131 : SEP 27th, 2006 : Jaquie

Recommended: Yes

I've had the service for almost 2 years so I can't remember how easy it was to order and set up but I don't remember having any problems with it. I had contacted customer services when I first got the service to port my number over and it was painless - they just did what they said they would do. There are a couple of providers out there that are a little cheaper but I have been very happy with their service and they are the biggest provider by far out there so I am sticking with them. I say try them.

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Vonage Review

Number 130 : SEP 26th, 2006 : Garfield

Recommended: No

I use the basic 500 plan, but ends up pay more than the premium plan. There is no reminder if more than 500 minutes, and there are some hidden cost that I paid about $20/mo on average. Will definitely switch to others after one year to avoid canceling fee (this is another "feature" they have).

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Vonage Review

Number 129 : SEP 19th, 2006 : Laurensyl

Recommended: No

I had Vonage for 1 month worked ok, then the router that they sent me was bad. After being on hold with there customer service for 1 hour and speaking with someone for India who really couldn't speak English and know anything., I was sent to a supervisor after 1/2 hour finally received a new router. Worked great for about 3 week, then the router went again. After the last go around with the worst customer service people I decide to go back to my old service. Well make sure that you call them to disconnect because they continue to charge whether you use service or not. Then when you disconnect they charge you another $39.95. Never heard of anything like that. Don't waste your time and money DEFINITELY not worth the savings. The hardware never works.

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Vonage Review

Number 128 : SEP 18th, 2006 : San

Recommended: No

I had very bad experience with Vonage service and Customer Service also. I can only ask, why should you have to adjust your call sound quality to accommodate for bandwidth usage? That is an unacceptable sacrifice to me... Vonage uses public IP, so any internet traffic at all can affect voice quality. If you try to cancel between 30 and 90 days, then they make you pay for the hardware (no return option here). After 90 days, you get to keep the hardware, but they still charge you the $39.99 cancellation I was not satisfied with the way they transfer the phone number. to transfer the phone number they took more than 45 days and when I called back to cancel they guaranteed me and gave the 60 day cancellation period and after I got the number, then I was not satisfied with the voice which breaks up all the time and so called AT&T to get the number back from Vonage before the Cancellation period. Vonage waited till my cancellation period expires and then they gave the number to AT&T. Now When I call vonage they say that I passed the cancellation period, so have to pay 39.99 and will not return the 49.99 which I paid for the equipment. They are ripping off the customer. Please dont go with Vonage service. If you have comcast then go with comcast VOIP or AT&T.

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