Vonage Reviews - Page 40 of 51

3.1/5

Average Rating

Vonage Review

Number 117 : JUL 25th, 2006 : James Pottebaum

Recommended: Yes

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Vonage Review

Number 116 : JUL 24th, 2006 : Darrell Kirby

Recommended: No

First of All...I am an IT Network professional and I understand that this is an emerging technology. However, that does not justify bad customer service. I switched to Vonage because of the low monthly rate of $30. However, the cost is not justified. Vonage service had went down hill since I had them. Bad connections and phone dropped consistently or someone could not hear you on the other end. I have a router and I did make adjustments for port forwarding which can confusing to some. I had no luck. Customer service is TERRIBLE. You stay on hold for about an hour and then you get someone you can't understand and who don't really know what they are talking about. However, to make matters worse, Vonage charged me for disconnect of $39.95 and they charged us for last month service that was not even being used! They told me that if we stayed with them than we would not be charged. Yeah right! I have read a bunch of reviews on Vonage and the majority are not good. I would not signup with Vonage. If you do...Be prepared for big issues, especially Customer Service! I would not recommend this company until improvements are made. Needless to say, I canceled them and went with Comcast VOIP service and I have had NO problems.

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Vonage Review

Number 115 : JUL 24th, 2006 : Aaron Gladue

Recommended: No

I can only echo the sentiments of those burned before me... For those that like the service, I can only ask, why should you have to adjust your call sound quality to accomodate for bandwith usage? That is an uanacceptable sacrifice to me... Vonage uses public IP, so any internet traffic at all can affect voice quality. If you try to cancel between 30 and 90 days, then they make you pay for the hardware (no return option here). After 90 days, you get to keep the hardware, but they still charge you the $39.99 cancellation (which is in the very lengthy and hard-to-read Terms of Service), thereby recouping the free month and then some. If your local cable provider offers a similar service (I uses Comcast's phone service), that is the only way I would go (besides traditional phone networks) because they own the local network and have nodes dedicated to voice traffic (thereby not really VoIP, which uses public IP routing, and one of Vonage's greatest Achilles' heels). Comcast's box also has a battery backup (unlike Vonage) so you still have phone service when the power is out (as long as the cable is up). And then there is Vonage's awful customer service, punitive fees for cancellation, etc...

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Vonage Review

Number 114 : JUL 9th, 2006 : Ed

Recommended: Yes

Well what more can I say but I had this service for close to 2 years and all this BS about bad service must be user error !! .. Vonage has an online web option to change the Quality of the calls maybe these new users dont know that. Overall I had this service a long time and NEVER had to call anyone about bad service.. the calls sound great and come in great. Maybe a few times a year I have a call go straight to voicemail but thats about it. I even think I fixed that online in the Vonage Dashboard and raised the wait time a call goes to Voicemail thinking I might of had that set to low and it was forcing it to VM. I used the phone within 20min of booting it up. Overall *****5 STARS*****

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Vonage Review

Number 113 : JUL 3rd, 2006 : RL

Recommended: No

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Vonage Review

Number 112 : JUN 28th, 2006 : John Ingram

Recommended: No

After difficult installation the service was poor, when we returned the device and cancelled our account they continued to bill us. Speaking to service they acknowledged the device had been returned and attempted to cancel service but they did not. Would only credit one month of the 2 months bills plus charged $39 for disconnect! DON'T GET INVOLVED WITH VONAGE!

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Vonage Review

Number 111 : JUN 25th, 2006 : Ben

Recommended: Yes

I have had Vonage for about a year now. I am amazed when I read the reviews on how negative some people are. It really makes me question all reviews I read for other products. First, let me state that I would recommend Vonage. The only issue that I had was that my Tivo box would not connect for updates. I don't know if that was a Vonage problem or a Tivo box design issue. I called tech support and received excellent service. I don?t need to call tech support often and I find it strange when others state they have to call all the time. During initial setup is one thing but other than that if you?re having service problems I would think that your internet connection is the issue. How many times do you call the gas company after hook up? That?s how reliable my service is. If my service is down so is my internet but that?s an internet provider issue not Vonage. I have not seen an increase in my bill like another unsatisfied customer stated. My monthly bill is paid via a credit card. The only concern I have with Vonage is an article I read that stated that they are in financial trouble. If this is true then maybe they should cut back on some of that advertising budget. Using Vonage has cut my monthly telephone bill down 70%. I have no complaints.

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Vonage Review

Number 110 : JUN 22nd, 2006 : D G Houck

Recommended: Yes

Ordered Vonage service via internet. Chose the UPS ground option and it arrived in 6 days. Hooked up the Lynksys router (Gizmo to you other folks) and it was fully operational with a temporary phone number within 5 minutes. Took about 10 days to port my number over from Verizon. I received several emails during this period of time regarding the service and expected date my number was to be ported over. Took about 7 weeks to receive the $100.00 rebate for signing up and about the same for the $69.99 rebate which gave me my router for free. I have my 7 home hardwire phones and my fax machine hooked up and they all work flawlessly and the system has NEVER failed me yet. I forward my line to both my cell phone and another line at work and that seems to work as expected. Voicemail... No problem there either.. Recently, spent 2 weeks in Mexico and checked my voicemail by computer and found it to be really convenient. My daughter lives in Mexico and has Vonage Service with an Oregon prefix. She has had it about 1 1/2 years and only experiences a problem when her Mexican DSL line goes down. Saves her about $400.00 a month as calls from Mexico to the US are extremely expensive via normal landline. Sounds like I have been lucky as I have never had to call customer service for any reason... I pray I don't have to from what has been said! My only complaint is a little static on the line particularly when one of the computers on my network is accessing the internet... I can live with it for the money I am saving over Verizon Land line service I used to have... After writing this it sounds like I work for Vonage... I don't!! I only wrote after reading all of the negative posts.. Maybe I'm just a lucky one but I would recommend their service to anyone considering VOIP service. My other option would have been Comcast VOIP at almost 40 bucks a month...

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Vonage Review

Number 109 : JUN 19th, 2006 : Gerry Judd

Recommended: Yes

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Vonage Review

Number 108 : JUN 17th, 2006 : Chris

Recommended: Yes

I was listening to Clark Howard and he stated Vonage was going down the tubes. I had absolutely no problems with converting from Qwest over a year ago. The only waiting I had was porting over my phone number - and I could check Vonage's web site for updates. My connectivity is superb (maybe because of my cable company?) Voice Mail and other features work flawlessly. Billing essentially okay through my credit card. I have never had to call Customer Service as I haven't had any problems. But I would gather that Vonage is like everyone else, NO Customer Service, as Clark Howard calls it, is rampant among all conglomerates. I would assume Vonage is no different. Try calling Microsoft - they have also switched their tech support to India. I've heard nightmares from friends/acquaintances. I would recommend Vonage or VOIP to anybody - just ask your friends or biz partners first before you switch. I am never going LL again as I like the features and benefits of VOIP. And I'm assuming that companies can get worse - maybe this is true with Vonage but since I don't call or have any issues with Vonage or Tech Support, I'm probably in the dark.

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