Vonage Reviews - Page 41 of 51

3.1/5

Average Rating

Vonage Review

Number 107 : JUN 16th, 2006 : Madelman99

Recommended: No

I had Vonage service for about six month. In the beginning everything was just fine but over the last few months they raised their price twice (new taxes). On top of that they charged me $40.00 cancellation fee for canceling the account.

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Vonage Review

Number 106 : JUN 9th, 2006 : SACHIN

Recommended: No

The most horrible provider around. 75%-80% of the time the service is down. My calls have been routed to numbers other than what I have dialed, I get messages that the number is disconnected when I know the number is working, constantly get busy signal when people call my house, the call waiting feature (flash button) routinely disconnects the first person when you flash over to the new call. They provide the most unreliable service. I am truly amazed that they are still in business. They should spend their advertising dollar on fixing the business rather than suckering new people everyday. IF YOU NEED A NIGHTMARE SIGNUP FOR VONAGE.

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Vonage Review

Number 105 : JUN 6th, 2006 : Pat

Recommended: No

This is the 1st and last experience with VONAGE. The voice and audio quality of the VONAGE service is horrific to be perfectly honest. I tried to correct/modify quality several times through their internet site and customer service agents and it came through actually worse. I then called to cancel more than 4X and I am currently on hold for over 40 minutes again as I write this. This is a serious trap and be very, very careful about this purchase. You may be in a never ending money trap, like myself.

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Vonage Review

Number 104 : JUN 4th, 2006 : HappyCustomer

Recommended: Yes

I have known complaints about Vonage's customer service and I agree with it. I have experienced that in the beginning too, but that was when I was activating 911 on it. After that I have not required to call them even once (in about 5 months now). Service is excellent, no dropped calls, excellent voice quality (for local as well as international calls). I HIGHLY RECOMMEND VONAGE TO EVERYONE!

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Vonage Review

Number 103 : MAY 31st, 2006 : Sunnyone

Recommended: No

What a waste of money. When you call tech support about your phone not working you get an out sourced person who doesn't speak English well. They did understand me most of the time. They couldn't resolve my problems. I tried to work with them. I don't use my home phone very much so I wasn't reminded of the problems I was having too often. But when I would get a call and the person on the other end couldn't hear a word I was saying I would call tech support to try and get it fixed. They would make some changes and say ok give this a few days and see how it does. Well it would probably be 3-4 days until I would get another call on my home phone and it may or may not work. Well I didn't give them too much time to resolve the issue. Should have canceled my service months ago. They were COMPLETELY RUDE when I tried to cancel my service. The girl who I talked to actually laughed at me!!! When I asked if I could speak to her supervisor she said they were all supervisors and there was no one above her available. Well they may have gotten a $40 disconnect fee from me (for a service that never really worked) but that will be the last dollar they get I hope they enjoy it. wooo hooo hoo hoo hoo.

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Vonage Review

Number 102 : MAY 27th, 2006 : Unhappy Customer

Recommended: No

I've had Vonage for about 2 years, before they started advertising their service! At the beginning, when the company was new and didn't have a lot of customers, the service was great and I would've highly recommended. Lately, as the company and number of customers grow, the quality and service get worse every day! The customer service and tech support departments are both HORRIBLE, you don't get any response from them, and when you call, you sit on hold for eternity (or so it seems!!) The main problems have been voicemail not working or messages delayed by a day or more and now I can't make any outgoing calls, haven't been able to for about 2 weeks (thankfully I'm not a real chatty person). Tech support has not resolved the problem and they never get back with me to follow up! I have since changed providers and definitely DO NOT RECOMMEND THIS COMPANY!!! They charge you for everything, next there will be a charge if you sneeze during a call! RUN, DON'T WALK, AWAY FROM THIS COMPANY!!!! IT IS NOT WORTH THE MONEY!!!!!

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Vonage Review

Number 101 : MAY 24th, 2006 : David Smith

Recommended: No

I have subscribed for vonage and they never sent me 125$ mail in rebate. There is a hidden $43 cancellation fee, i ended up paying $200 for 4 months of service. The customer service keeps u on hold for more than 1 hr.They dont prorate the fees for the month you cancel. Its a total BS. use sunrocket instead, its cheap and no hidden fees, quality is excellent

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Vonage Review

Number 100 : MAY 21st, 2006 : Mae Lareza

Recommended: No

I ordered 2 devices but later I decided to return 1, unopened in its own box. I've had poor connection issues that I had to call CS out of frustration. However, I went through a lot of headaches and further frustration in communicating with most of the Vonage CS before resolving the issues. After several months since I signed up with Vonage, I got the chance to look at my credit card statements and found out that they were charging me twice monthly so I called CS and as usual they were terrible. Anyway, they were charging me for 2 accounts, one of which I never knew existed. I did not even know the username and password for that account and when I asked them if there is no activity with the said account, they said it does not matter if there is no activity. I insisted I only have 1 account so they asked me if I would want to cancel the other account, I said yes then they automatically charged my credit card $39.99 for the cancellation fee with a word that they will try to request for credit for that cancelled account. I waited and called them several times but I knew I wasn't going anywhere. After giving me a run-around, I got sick and tired of them, I cancelled my existing account and sure enough they charged me another $39.99 so much faster than a speeding bullet! I never heard from them anymore. They totally, wickedly ripped me off! Vonage is one king-sized NIGHTMARE! I switched to Sunrocket and so far I have no complaints yet...

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Vonage Review

Number 99 : MAY 13th, 2006 : R.W.

Recommended: No

THE BELLS HAVE NOTHING TO WORRY ABOUT! Anonymous from US says: Everything has been fine with us there's always been a nice strong signal with the mobile phones but someone in the household kept making a stink about not having a landline so that someone signed the house up for a "landline" with vonage (more like crapage) and put it onto the household bill. So that household member happily told everyone that they can now start calling the "homephone"..... only thing is is that the vast majority of persons kept asking us if the number for the "new" "household phone" was correct as when they called the wonderful new "household number" but.... THERE WAS NO RINGTONE. OR IF THERE TURNED OUT TO BE AN ACTUAL RINGTONE AND THE OTHER PARTY ANSWERED, THEN FAR TOO MANY TIMES BOTH PARTIES EITHER COULDN'T SPEAK TO ONE ANOTHER OR COULDN'T HEAR ONE ANOTHER OR THERE WAS SUCH A HUGE DELAY THAT IT WAS IMPOSSIBLE TO TALK OR THERE WAS FAR TOO MUCH ECHO ON ONE END OF THE PARTY'S LINE THAT, THAT SIDE OF THE LINE WOULD GIVE UP OR THAT THE SOUND QUALITY WAS SO CHOPPY OR THAT ONE PARTY COULD BARELY HEAR THE OTHER PARTY DESPITE THE PHONE BEING TURNED UP AS LOUD AS THE PHONE ALLOWED FOR.. Don't even know where to end this as the dam!ed household member that signed up for the service now can't even get through to cancel the service and THEY are getting the monthly bill for a "phone service" that no one in the is household is even bothering to use. WANT SOME ADVICE? Cancel your landline if you choose.... BUT FOR GODFORHEAVENSAKE DO NOT EVEN THINK OF "REPLACING" IT WITH CRAPAGE....

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Vonage Review

Number 98 : MAY 10th, 2006 : Trmweb

Recommended: Yes

Overall I'm very pleased with Vonage and their customer service. However, I rated the "Ease of Set-Up" low because I had some real setup issues. I bought both the Vonage Router (LinkSys WRTP54G) and the Vonage Broadband phone (VTech IP 8100-2). After I made an adjustment to my DSL modem of the PPOE settings to "bridge" mode. I was faced with a phone that kept blinking yellow. I was to discover that this meant that the phone was not talking to the internet to do the initial setup. The router worked fine right out of the box, but my broadband phone wasn't working at all. After getting to the third level of Vonage customer support, I finally got some answers. The 1st level of support walked through a "helpdesk script" to verify that I had setup my network correctly. It's always a good idea to plug in the wires the right way. When I was proven a good "setter upper" and it still didn't work I was transferred to the 2nd level of support. Here I was some technical education and was walked through the steps by a more technical savvy and I might add friendly support person. I thought I was almost done. Well, all the various setups still didn't work ... but I got my "free" education on how to change hardware configurations by going to the right IP address (i.e. 192.168.0.1 for the modem, and 192.168.15.1 for the router). Finally I was sent to the "super-tech" guy who was able to solve my problem. He talked slower and I got the impression that this support person really knew his stuff. He listened to me like those really good doctors that make you feel like you know something. He walked me through my setup and discovered that the Phone and Router had the same IP Address (a mistake by Vonage in my opinion). He then walked me through the steps necessary to change my Router IP Address from 192.168.15.1 to 192.168.17.1. After restarting all the hardware pieces - modem, router, phone, and computer, I was "good to go". Yeh! All this took me about 4 hours to accomplish and I have had no issues since then. I just need to figure out how to do the hard stuff now ... like putting my "greeting" on the phone!

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