Vonage Reviews - Page 42 of 51

3.1/5

Average Rating

Vonage Review

Number 97 : MAY 10th, 2006 : ScottL

Recommended: No

Customer service is horrible. Try to cancel 1 day after the 30 days and you will incur termination fees and $70 for the rebate that you never know about until they charge you for it. Vonage does not work with Tivo, but they will not tell you this.

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Vonage Review

Number 96 : MAY 8th, 2006 : Rodger Huang

Recommended: No

I have been trying to cancel my service plan with Vonage for over a year with no success. Either I was routed to some Indian call center or wait forever for any customer service for cancelation. I must have wrote 5 emails to that effect and must have been told over 4 times that customer service specialist will call me back... nothing. Finally today, after waiting online for over 40 minutes I was able to get someone online. Vonage refuse to credit me back for any of the charges they have wrongly charged me for. Anyone interested in class action suit? Dont ever sign up with Vonage, it would just be a nightmare.

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Vonage Review

Number 95 : MAY 6th, 2006 : PL

Recommended: Yes

No problem with ordering. Router sent to us was one supposed to be send to someone in California. We got their calls and they got ours. Took 3 calls and total time of 3-4 hours on the phone with customer reps who were hard to hear, had a strong Indian accent and voice quality with the rep was very poor. Finally had to demand to talk to supervisor to get it fixed. Had to argue with customer service to get the change over cancelled for our landline. They said Verizon had to do it, Verizon laughed and said no, Vonage was in charge of cancelling it. After 3 calls Vonage supervisor agreed to cancel it and did. Once we finally decided it was reliable enough (rare dropped calls and rare poor quality voice) and wanted to transfer our landline, we emailed twice with no response. Still too scared to completely cancel landline but the $15/month for full long distance and having a second line is saving us about $10/month and gives us a second line which is good. So.... we recommend it as long as you do not need customer service and as long as you have another line!!!

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Vonage Review

Number 94 : MAY 4th, 2006 : Philip Tenning

Recommended: No

Incoming callers to our Vonage phone encountered intermittent silence, popping, and static. However, on our end, sound quality was quite good. Unfortunately, we were just not willing to put up with poor quality audio so we cancelled during our 30-day trial and got all our money back. Nice try Vonage, but we'll stick with our land-line for now.

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Vonage Review

Number 93 : MAY 2nd, 2006 : Carol

Recommended: No

Vonage tells you that you can have a 30 day trial period, no risk cancel anytime. When you try to cancel you are left on hold forever and are never able to speak to a customer service rep. Once the 30 day trial is over and you eventually manage to connect with a customer service rep you are told that you did not cancel within the 30 day timeframe and a disconnection fee of $121 will be charged. Do not order with Vonage. It is very very difficult to speak to a person if you have a problem or if you want to cancel.

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Vonage Review

Number 92 : APR 30th, 2006 : Billy B

Recommended: Yes

Ordered and install the wireless phones. Had trouble with one set. It was replaced in less than 5 days. Changed my plans and connected vonage into my home wiring and all 5 phones plus fax works great. Sent the wireless set to California where my daughter connected them up and they worked without any problem. Very happy with both systems. Customer support is like all other service providers (Computer/phones/appliances) that have their centers outside the USA. All are rated low because I can't understand any of them. Even some of the credit card have their centers outside the USA.

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Vonage Review

Number 91 : APR 29th, 2006 : Betsey

Recommended: No

We went with Vonage because friends had it and we didn't know any better. Problems include: echo, voicemail not showing up for 2-3 days, dropped calls, inability of caller to hear us answer the phone, very bad sound quality (garbled talk), calls being transferred immediately (without ringing here) to voicemail or to my cell phone, extremely bad customer service. Every time we call customer service, we get someone whose accent is so bad we can hardly understand him and they always tell us to re-boot, like we should just normally do this every so often. They told us one time that they'd call us back within 48 hours, but never did. Then they told us they'd e-mail us with a solution, which they didn't. I would definitely NOT recommend Vonage to anyone.

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Vonage Review

Number 90 : APR 27th, 2006 : Jerdine

Recommended: No

Well its hard to know where to begin...I ordered the router and service online and over the phone-no problem. However, the router did not work when it arrived. I maintained it was faulty, they maintained there was no problem, but could not seem to get it to work. Vonage said I needed to contact Linksys tech support (the makers of the wireless router) as they did not fully support the router, Linksys said that the problem was with Vonage. After about 2 months and countless hours on the phone with them and Vonage, a Vonage CS agent finally agreed to send me another router. It worked within 25 mins. Why couldn't that have been done months ago when I initially complained. Once I got the router up and running, I turned my attention to my telephone number portability issue that seemed to be taking a long time, so I followed up. After once again being bounced between the line portability dept, the CS dept and my telephone company, I am at my wits end. It has been over 3 months, my number still has not been ported over. I am currently paying 3 providers: SBC (my telephone company) to maintain the active telephone number so it can be transported, I have a bundled DSL service with them. I cannot unbundle it so I am paying them for both phone and internet. I had also signed up for Comcast cable internet to get a better signal with voip service. (I had figured on a month overlap of services to get everything up and running smoothly). Finally, I am also paying for Vonage. So at a ridiculous cost per month to keep all these services, what is Vonage telling me about the status of my number portability after 3 months of waiting.... ABSOLUTELY nothing. I've been given a string of excuses which after 3 months mean nothing: 1)after 2-3 business days you will receive an email of an updated status. 2) your ticket has been escalated!!! 3) your ticket has been escalated by a manager so you should hear back within 2-3 business days. 3) your ticket has been updated you should get a response within 7 business days 4) I dont see anything new on your account, but you should hear back within 2-3 business days. 5) no you cant speak with a manager because a) there isn't one here b) they will tell you the same thing I'm telling you....Basically my interactions with Vonage thus far have been horrendous. Their CS is attrocious. Wait and call times vary between 30 mins-2hours. Progress after all that time on the phone with them is minimal. I am stunned that any of their reps after 3 months of following up with the line portability issue can say to me to wait for an email for another 5-7 business days. What they dont seem to realize is I dont care who escalates what and whether I hear back within 2,3,5 or 7 business days via phone or email...I JUST WANT MY SERVICE TO WORK as described to me upon sign up. All in all, I want Vonage to work, but at this time, its proving to test my patience and budget. My advice after all the headaches is to RUN, run far, run fast and dont look bac

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Vonage Review

Number 89 : APR 26th, 2006 : Laura Adams

Recommended: No

Keep getting sent non-working phones. Of course, my 30 day grace period is up and I will not be refunded for the non-working phone AND I will be charged a $50 cancellation fee. NO EXCEPTIONS is the company policy. Getting through to tech support and customer service is atrocious. Many times over a 30 minute wait to get through to a techie that claims it's your ISP when he can't resolve the problem. I'm on my 3rd phone now and hope it keeps working long enough until I can cancel without penalty!!!

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Vonage Review

Number 88 : APR 26th, 2006 : David Hagland

Recommended: No

We got the free router, but wanted to switch to a router with wireless handsets. The call to tech support was an absolute nightmare. The first call was over an hour with a tech with very little english skills who claimed everything was taken care of but there was some sort of problem and he was transferring me to a higher level of tech support. After 30 minutes on hold the message said there was a problem contacting customer service and hung up. The second call got me another individual that barely spoke english and after 20 minutes of re-explaining what I was trying to do said there was no record of the first call and he was transferring me to billing (why???) to resolve the issue. The billing agent was understandably confused and transferred me to customer support. I spent another 30 minutes on hold before I got the error recording and hung up on again. Somewhere in the mix they managed to disable both modems and I now have no service. I am writing this while I sit on hold (estimated 15-20 minutes wait time according to the recording) in order to cancel my service. If that's what tech support will be like if I ever have another problem I don't want anything to do with Vonage.

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