Vonage Reviews - Page 43 of 51

3.1/5

Average Rating

Vonage Review

Number 87 : APR 24th, 2006 : Jake

Recommended: Yes

I don't know where these bad reviews are coming from. I was really surprised to see all the negative ratings since me and many friends have had little to no problems with Vonage. I have had Vonage since Feb. 2005 and have had essentially none of the problems mentioned by other reviewers. Ordering and installation was a breeze. Customer service has been excellent. I called a few times with account/referral questions and my issues were taken care of promptly and fairly. I haven't called in the past year since they have grown so much, so I imagine some of the wait times mentioned by reviewers are accurate (2-3 hour waits - come on, people). I know how people can exaggerate in reviews, so potential customers should take that in to account. For example, when a negative reviewer says they called customer service 10 times to fix a problem, in reality they maybe called twice. I can't remember the last time I had an outage due to the Vonage network. Yes, my internet connection has gone down a few times, so my phone hasn't been functional during those times. But is that Vonage's fault? Of course not. People, your phone is tied to your internet connection. Stop calling Vonage when your phone isn't working. Check your internet connection! You say that Vonage isn't helpful, telling you to reset and unplug connections. They don't seem helpful because they are doing the job that your ISP should be doing. It's not Vonage's job to get you on the internet. Bottom line: Vonage has been a great experience for me. I recommend it to everyone who asks. Buyers, don't let these reviews scare you away.

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Vonage Review

Number 86 : APR 18th, 2006 : Dissatisfied customer

Recommended: No

First the sent me a phone device with a $50 rebate and a bill for the device and a full month's service. The device was defective, so they said they would send another. I checked my email a few days later and saw they charged my credit card FULL price for the second device so now there are $207 of charges. I called every day for a week trying to get them to cancel my account but they claimed there was something wrong with their system. So, I was fronting them all of this money long after I told them I no longer wanted their service. When someone finally was able to close my account, guess what... They charged me another 39.99 ($41.-- with taxes) to disconnect. I was trying to save money and they were making this more expensive than 6 months worth of my regular service with Verizon (land line service). I work in an area where jobs are being taken over by off-shore labor (computer consulting) and I'm mad as hell there aren't tarriffs on foreign labor like there are tarriffs on foreign automobiles to protect the car companies. So when all of my tech support calls were handled by useless ignorant script kiddies who could barely speak English, on top of being very rude, I was very disappointed. These first level help desk people wouldn't listen when I told them the device was defective, that I knew how to configure and connect their "LinkSys Router/phone device". I had to call 3 times before someone would escalate my case to someone willing to replace the hardware. And then they charged me full price. Getting them to give me a Return Authorization Number for the defective device was like spinning lead into gold. They never did send the second device because I called and cancelled the shipment before it ever left. But they still charged my credit card for it and didn't reverse the charge for over a week and a half. I finally did get reimbursed for everything but, my time is valuable and having to call them 6-7 times and speak with rude idiots for a half hour is just as expensive. Their ploy is to make it SO hard to complain that you'll give up and except the shoddy service and support. I wish I had found this site before I ordered their service. No wonder their rating is so low. Their product is a pile of dung.

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Vonage Review

Number 85 : APR 17th, 2006 : Matt _Utah

Recommended: No

Pros: Not a single one, very expensive actually, read below! Cons: 1-2 hour wait times - no service, dropped calls, router outdated and keeps resetting. I have been waiting 4 months now for a number transfer which hasnt yet occurred, yet they have billed me each month and seem to keep having technical difficulties when trying to credit me. I have been hung up on (they say it was an accidental disconnection) twice while trying to speak to a supervisor (2+ hour wait times each time). I have now payed over $125 for a phone line I havent yet been able to place a single call on, please beware of this company, horrible customer service (very few speak english) and no help at all when you have a billing issue. I work for a phone company and I am fairly familiar with the problems that can be associated with number portability, but this exceeds anything we have ever experienced. Beware of this company!

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Vonage Review

Number 84 : APR 12th, 2006 : Andrew

Recommended: Yes

I've had vonage for 2 years now. While not perfect, I think it is better than a regular landline due to cost. I have had more problems recently where I could hear the other caller but they could not hear me. Occasionally, I can't get a dial tone, but that is rare. When I ordered vonage and got my phone 'gizmo', I had to call the customer service group because my 'gizmo' was not registered properly, which was a pain.

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Vonage Review

Number 83 : APR 7th, 2006 : Ema

Recommended: No

I had Vonage for almost two years now. I used to get dropped calls; person on the other end could never hear me properly (well this still happens); I would get alot of outages; and since this past summer I've been getting many anonymous calls. It sad that Vonage has so many customers and vonage is too cheap to implement the call blocking/anonymous call rejection feature. Many vonage customers have complained especially about this feature because the unknown calls and calls from telemarketers we all know are an annoyance. Their customer service is horrible - like many people before me have mentioned. I swear everytime I call, I GET THE SAME PERSON - who never has an answer right away - he always says "Let me speak to my supervisor" and he'll come back on the line with a three word answer. I believe he's probably looking for my answer in a book or something! Anyway, I've had it with Vonage. Because of their limited features and bad customer service, I am forced to leave them. My money can be better spent elsewhere. I believe I will try VIA:TALK next since they most of the features I want. I seriously wouldn't recommend Vonage to anyone because it is honestly a waste of money. As someone said before me, Vonage is only good with their marketing. SCREW VONAGE!

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Vonage Review

Number 82 : APR 4th, 2006 : WILLIAM ROSE

Recommended: No

WORSE THING I EVER DID WAS SIGN UP WITH VONAGE. QUALITY IS EXTREMELY POOR. CANNOT EVEN USE WITH HOUSE LINES. THEY HAVE OUTSOURCED ALL SUPPORT AND WHEN YOU CALL THE SUPPORT PERSON IS NOT UNDERSTANDABLE AND IS OBVIOUSLY READING FROM A SCRIPT. THEY HAVE NO AUTHORITY TO DO ANYTHING BUT WASTE YOUR TIME. BECAUSE THEY HAVE TO BE REACHED BY PHONE AND YOUR VONAGE IS NOT WORKING YOU HAVE TO USE YOUR CELL PHONE AND SIT AND WAIT ON HOLD FOREVER. I SPENT 1 HOUR ON HOLD BEFORE HANGING UP.

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Vonage Review

Number 81 : MAR 28th, 2006 : Tim S.

Recommended: Yes

I am really pleased with Vonage. I received my router a few days after ordering service, hooked it up and everything worked fine. I have had no dealings with customer service, so I really can't comment on that aspect. Great job Vonage!

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Vonage Review

Number 80 : MAR 25th, 2006 : Stephen

Recommended: No

customer care do not speak English. Can't understand them. Keep repeating my problems and they are clueless. Marketing support and product roll out poor. lack of product installation information. Sales rep provide wrong quotes and no expectations set with customers. Too many misinformation and misleading statements. Fax service is very poor only after adjustments but only after we filed complaints with tech support.

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Vonage Review

Number 79 : MAR 24th, 2006 : Mark

Recommended: No

I ordered Vonage and received the equipment within 5 days. I also had my old phone line ported to them. After three weeks my phone line was transferred and it was problems ever since. I could never received calls and the call quality was horrible. I called customer support 3 times and they could not fix the problem or speak English. I cancelled their service and went with Viatalk. Viatalk is excellent.

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Vonage Review

Number 78 : MAR 23rd, 2006 : Anonymous

Recommended: Yes

I should've done this months ago. This is one of the few purchases I've made that I know will pay for itself

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