Vonage Reviews - Page 47 of 51

3.1/5

Average Rating

Vonage Review

Number 47 : DEC 20th, 2005 : Kurt R

Recommended: No

Vonage is in the process of moving offices in New Jersey which seems to be screwing everything up as far as new customer installs go. (week before Christmas) - I've written 4 emails for help and gotten only 1 reply and that one did not address the problem I wrote about. I have made 5 phone calls and only two were productive. I also learned that your final phone menu choice determines whether you'll get an American on the other end of the line. BUT - when the phone works, it's extremely high quality audio and the included features are just amazing - they'd cost 30-40 bucks on a legacy system.

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Vonage Review

Number 46 : DEC 11th, 2005 : Nicole P

Recommended: No

I was a customer with Vonage several months ago and was told I could keep my existing phone number; it would take up to 20 days to transfer. After 4 months and hours spent on the phone getting conflicting answers as to why it wasn't happening (did I mention HORRIBLE customer service-4 different supervisors promised to call me back but none did), I ended up cancelling my service. Stupidly, I decided to give them another chance after I moved. This time I didn't want to keep a number, so was reassigned a new one. I could go on for pages about the terrible service and how I spent 6 hours in 3 days on the phone with them, but to keep it short the "service" was never able to be activated (for several different reasons-everybody I talked to had a different one) so once again I cancelled. I will never deal with this company again-I have never experienced customer service as bad as this.

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Vonage Review

Number 45 : DEC 2nd, 2005 : John

Recommended: No

I have been working with CSR for the past 14 months trying to get my service working. Vonage has sent me 5 TA and my service still has not worked. I have talked to CS 233 times via email and via phone trying to cancel my service and get a refund, they insist they will get my service working also they will give me free service for the last 14 months of no service. To this date my service is still not working and I have canceled my CC so that I can cancel my service but they started to charge me interest for none payment. I also have sent and email and certified letter to BBB reporting Vonage business practice.

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Vonage Review

Number 44 : DEC 1st, 2005 : Joe

Recommended: No

Obviously from the rating I had a bad experience with Vonage, but I assume perhaps it's just my area that is somehow unique (Silicon Valley!). Anyhow, we experienced frequent echoes on the phones, long delays when calling long distance to Europe/Asia (it took up to 2 seconds for the voice to be transmitted), some automatic answering machines blocked our calls (for example I couldn't call Kaiser Hospital from the phone because they were blocking Vonage's server or something), I'd try to call our Vonage number from outside and would get busy signals (my wife assures me she wasn't gabbin on the phone :), and the sound was often choppy. So that's it. Here's a letter I sent to customer service, perhaps this is revealing:

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Vonage Review

Number 43 : NOV 18th, 2005 : Bob

Recommended: Yes

I initially had problems ordering because they could not process my credit card online twice. I tried 2 different credit cards and I kept receiving an error on their website that it could not process. I waited a day and tried again with the same credit card and for some reason, it liked my credit card this time. Besides the credit card issue, it was very easy to sign up. I am happy with the features of the service and was also happy with the different hardware choices that Vonage offers. The biggest issue that I have is that the service appears like you are using an old 1980's Half Duplex phone. When you are talking to someone else you better hope that they do not say something at the same time because you can only talk or hear them talk. If you try talking at the same time you completely lose them. There is also a delay from when you are speaking to the time that they hear your complete response. I am overall happy with the service but the call quality is very poor. Hopefully with some additional customer support this can be worked out.

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Vonage Review

Number 42 : NOV 17th, 2005 : LBM

Recommended: Yes

In my case, 2-email inquiries- One- did not answer the issue; 2nd - never got a reply, until I called up. Phone Service so far is fair

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Vonage Review

Number 41 : NOV 11th, 2005 : Planegirl

Recommended: No

I had an issue with the caller ID. It worked initially then stopped working. I was told that there was an issue with the software on the box that I was using but, they would not send a new box to me. I called over 10 times over the course or two weeks with no resolution. When I told them that I would switch to another service if they couldn't resolve my issue, I was told to go ahead and switch to a different provider.

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Vonage Review

Number 40 : NOV 11th, 2005 : Michael

Recommended: Yes

I've had this service for a long time... about one and a half years. I have almost never had an outage with Vonage. Their service is so reliable, I haven't missed any calls except when my ISP went down. Generally, they were fairly quick at solving problems, but I didn't use customer service that much, so I can't rate them fairly. However, the only nit-picking I can find wrong with Vonage is that their service is only SLIGHTLY more expensive for unlimited plans. For me, though, it doesnt matter because I use a 500 minute plan for nationwide calls in US and Canada. Their price is justifiable for their reliabilty and call quality, and although some providers might say they offer better deals, but I think that they don't and have had some major problems with their services. Vonage isn't a clear winner, but it is one great choice for a telephone VOIP provider. I just like this service because they seem to have a good amount of expertise and relatively good values (I know, I'm repeating what they say, but it really is true).

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Vonage Review

Number 39 : NOV 8th, 2005 : L.G.

Recommended: No

BEWARE OF VONAGE. Don?t believe all that publicity on TV or internet. The no contracts policy is a lie if you disconnect the service after 30 days and before a year you will be charged with 45$. Customer service stink they treat you badly and with no tech skills, almost all of them don?t speak good English and don?t understand. Voice mail doesn?t work as it should, sometimes receive voicemail a day after the call was made.

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Vonage Review

Number 38 : OCT 28th, 2005 : Suckered

Recommended: No

Vonage has repulsive customer service, of course this can't be proved unless you try it yourself; be my guest. :) It feels good to know I'm not the only one whom has been victimized. Anyway, in addition to horrible customer service, throughout my painful four month service, I cannot say I had a phone connection with acceptable sound quality as advertised. Vonage advertised a phone service comparable to a land line service. Vonage service is far from this comparable in the wrong direction. Half of the time I was on the phone, I had to repeat myself. Anyway, I'm really bitter and frankly I'm tired of wasting more of my time dealing with this inferior company. I encourage you to learn the hard way as I did. I figured I would at least warn you as others did to me before I learned the hard way. Whatever you decide, in the end you?ll find what works?a land line service.

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