Vonage Reviews - Page 49 of 51

3.1/5

Average Rating

Vonage Review

Number 27 : APR 17th, 2005 : Michael

Recommended: Yes

I've had several VoIP providers in the past, and all of them either had issues at the time and were not performing well. I understand maintenance and things of that nature need to get done, but not at the expense of affecting current users of the service. The technology is out there to update/change and manipulate services without interrupting active users. The previous VoIp provders obviously did not take advantage of this. Anyway, my phone works all the time (you know, like it should) and I haven't had any issues at all with Vonage. I do recommend them.

Comment on this review >>

Vonage Review

Number 26 : APR 16th, 2005 : Jessica

Recommended: No

I was very excited to sign up with Vonage. I must say that I am disappointed with the service. The customer service is absolutely horrific. I have had to call their customer service 4 times, and each time, I waited at least 35 minutes before I was able to speak to a live person. That is completely unacceptable. The service is very unreliable. We have service outages frequently, and the cable is working just fine. Also, half the time, our caller ID doesn't register the information for our incoming calls.

Comment on this review >>

Vonage Review

Number 25 : APR 14th, 2005 : Robin

Recommended: Yes

Comment on this review >>

Vonage Review

Number 24 : APR 13th, 2005 : Stephan

Recommended: Yes

I've used Vonage for a couple of years and have one of my employees who works out of her home set up on it as well. There were some sound quality issues when I first got the service. I called tech support and they "moved me to another server" which seemed to cure the problem. It resurfaced several months later for a week or so but then went away by itself. I've also had trouble faxing through the system. I believe there is a workaround, some number prefix, but I couldn't remember what it was and couldn't find it on the website so I ultimately sent my faxes a different way.

Comment on this review >>

Vonage Review

Number 23 : APR 13th, 2005 : Peter

Recommended: Yes

Decided to pick what i considered to be the most reputable service available at the time. Ran Vonage in parallel to my POTS line for 2 months before I came comfortable to port my number over. The service itself has worked flawlessly with no interruptions. I use a UPS for modem router and adapter so I have experienced no phone outages even during power outages. I also maintain a virtual number in London for friends and family which is great, rings just like a domestic UK number. Customer service is really really really bad! When I was porting my number over, they 'lost' the transfer forms so the transfer took almost 2 months to complete. That being said they gave me a months service credit to compensate. But it must have taken me at least 3 hours on hold and/or no answer with the customer service center to get it resolved.

Comment on this review >>

Vonage Review

Number 22 : APR 12th, 2005 : Drew

Recommended: Yes

Comment on this review >>

Vonage Review

Number 21 : APR 12th, 2005 : Nixie21

Recommended: Yes

Since I got Vonage, I have never looked back. I do not even notice a difference from my old POTS line (which is now totally gone!). Not one person even knows that I am not on a traditional phone line. I live in NJ so the total monthly unlimited bill comes to 28.74 a month, down from my 67.00 from Verizon!

Comment on this review >>

Vonage Review

Number 20 : APR 12th, 2005 : Randy

Recommended: Yes

I completely switched from SBC to Vonage 9 months ago and will never look back. For $28 per month including all taxes with all of the features (with more added along the way), you cannot beat the value. Number porting and customer service is the main problem that Vonage has, my number port took 60 days and I had to ride them all along the way. Customer service can be difficult to get in contact with, but is generally helpful. VoIP is still not for the faint of heart or the technically inept, VoIP is still taking the most reliable utility you have and making it more prone to failure and needs more involvement by the end customer. But for me, the cost savings are more that worth it.

Comment on this review >>

Vonage Review

Number 19 : APR 7th, 2005 : Joe

Recommended: No

I am so sorry I ever tried Vonage. I had to select ?over 21 days? for the ?Time from ordering to service available? question because ?NEVER? was not an option. I selected ?1 to 3 months? for the ?How long have you had the service? question because that is how many months I paid for service. (Not to imply that I actually received any service.) After more than two months waiting for my phone number to be ported, and Vonage not wanting to do anything to help, I decided to cancel my service with them. I received e-mails from Vonage confirming the cancellation the same day.

Comment on this review >>

Vonage Review

Number 18 : APR 6th, 2005 : Focuspuller

Recommended: Yes

This is our first line with VONAGE. We have two (See Review 4 below). It replaced a POTS line that was costing over $75.00 a month for less features than I get with VONAGE. We are saving over $50.00 a month with this line. Too bad we can't have a local number. This has not been a problem with our local friends since most have the local phone company's unlimited plan or a cell phone. Those that don't call my business line (not VOIP) and we call them back on the VONAGE line. This has not been an issue, only wish that VONAGE would get into more areas. Time Warner Cable started their service in our area. Their cost is too high. With voice mail (they charge extra) and taxes it would be about $55.00 a month, that's about $30.00 more than VONAGE.

Comment on this review >>