Vonage Reviews - Page 51 of 51

3.1/5

Average Rating

Vonage Review

Number 7 : Aug 9th, 2005 : Jenne

Recommended: No

I'm fed up with Vonage after 5 months of service.  I'm in upstate New York and have experienced several outages due to Vonage.  There are times when I get a dial tone but then here a recording that all circuits are busy, or a fast busy signal or another recording that there is a known issue and they (Vonage) are working to fix it.  A very sly practice of Vonage is when there is a known outage you won't know about it unless you log into your account on their webpage.  There is no front page announcement to tell everyone there is an outage.  Obviously this would be corporate suicide because Vonage has constant outages.  The voice quality is severely lacking, people whom I talk to on the phone tell me they here beeping which I cannot here, echo's and choppy quality.

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Vonage Review

Number 6 : Sep 8th, 2005 : Curtis

Recommended: Yes

Service is great when everything is operational. Most of the time it is operational so far. It is a great money saver. Customer service is either good or bad depending on your luck when contacting them for question or concerns.

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Vonage Review

Number 5 : July 4th, 2005 : Shai

Recommended: No

Nobody at Customer service speaks English. They read from a book. The reps in the US are morons to and could care less. One guy actually told me "[Vonage] doesn't mind if there customers try a different VoIP company because they know the customer wont come back to bother [them]."

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Vonage Review

Number 4 : Oct 3rd, 2005 : Green Archer

Recommended: Yes

You get your money's worth for such a low price... With Vonage, you are definitely getting a great deal. I couldn't believe how much money I save with this VoIP. Thanks to Vonage and I strongly recommend getting VONAGE to those people out there who are getting a broadband service.

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Vonage Review

Number 3 : July 3rd, 2005 : Mark

Recommended: No

Said up front that they could port my number, then after 10 days or so said that they could not port my number. Customer service is terrible. I am still waiting for a refund that I should have received by now. Instead of Vonage try SunRocket instead, the customer service is much more helpful and friendly, you get two free uniden cordless phones when you sign up and you can get unlimited service for 199.00 a year everything included!

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Vonage Review

Number 2 : Oct 2nd, 2005 : Elizabeth

Recommended: No

After two months of service constantly and consistantly going out and no one ever answering customer service I cancelled. Vonage responded by refusing to allow me to cancel and by making eight unauthorized charges on my credit card. I had to report my card as lost and get a new one to quit Vonage. Vonage is a complete fraud.

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Vonage Review

Number 1 : Sep 1st, 2005 : Specter

Recommended: No

They never take responsibility for their QOS issues. The finger of blame is always pointed to the ISP. Where as this may be true some of the time, I checked their SIP servers for latency via test tools. When my VOIP service had issues with latency they were synonymous with their Sip server. They need to spend more money on their network and less on marketing. Take care of the customers you have VONAGE.

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