Vonage Business Reviews - Page 3 of 14

3.9/5

Average Rating

Limited Business Understanding!

Number 120 : MAR 4th, 2019 : Jim

Recommended: No

I gave all my requirements to the Vonage sales rep upfront and was told that all were doable by them. So we signed up and it's been downhill ever since! Unless you have very few requirements of how you want the system to work, run the other direction. In fact, run from all of them and set up your own PBX. This is ridiculous! And, they won't work with you on removing an extension without charging $510, even though you are keeping 17 other extensions! Run, run....

Comment on this review >>

I would never use Vonage Business again!

Number 119 : JAN 16th, 2019 : Dave

Recommended: No

I have been a telephone vendor for over 30 years, installing many, many systems. Recently, one of my customers asked for my recommendation for a VoIP business system. I've had Vonage residential for many years and the quality was excellent; I also had installed a Vonage Business system at another, very small customer (4 phones) and it seemed not bad so I recommended Vonage Business for this customer, who has three offices in different cities and about 35 users. Each office originally had their own numbers and hybrid PBX systems so nothing was tied together. I figured going to Vonage Business would be a perfect way to tie all three offices together as extensions; that's the only good thing about the whole experience! Everything else, from day one, has been a complete nightmare. The worst thing was: Vonage pushed out the original cut-over/activation date because some of the 30 something numbers weren't ready to port. That didn't seem to be a problem however, Vonage never pushed out the porting date to match the activation date and, sure enough, 10 days early, they ported the numbers! Result, three offices dead in the water! Faxes, phone numbers, everything! It was two days of running around like a fool, working with tech support, to temporarily get some type of phone service back to the customer. To say the customer was mad would be an understatement. When the account was finally activated and the porting issue a memory, then the real problems began. Programming the system and phones is nothing short of a nightmare; the portal is difficult to use and, believe it or not, any phone that is programmed, on site, is NOT backed up by the Vonage system, which means: should there ever be a power outage or system interruption, all phones lose programming (BLF, speed dials, everything). This is archaic and does not make for a warm fuzzy feeling. Simple features, like BLFs on each phone is a major undertaking, spending many hours on the phone with customer care and even then, they don't seem to know how to do very much. Their standard answer: reboot the phone to factory settings, which wipes out all programming. Other features, like call park, paging, are an additional charge. Most of the customer service people, while pleasant, are clueless as to how to program features; if you call three times, on the same issue, you will get three different answers, none even close to the previous answer and, usually, none of them work. Just trying to put BLF fields on phones took over a week and being on the phone for hours and hours and, still, they didn't work until I tried, on my own, different ways and finally hit one that worked. Faxes, with Cisco ATAs, work randomly, and tech support has no idea on how to fix the problem, only pointing the finger at the company's IT people, which is not where the problem lies. Features, such as trying to set up advanced dates for a "closed for the holiday" message are not available; the customer has to manually go in, just hours before each holiday, and turn on the message. This is really inconvenient and 1960 technology. Slow or delayed dialing when dialing out, is a major problem; it can take up to 10 seconds or more, before a call connects, with just dead air. Features, such as call pick up are not available nor supported. Trying to transfer calls is now becoming a problem and, as usual, each customer service rep contacted, has a different solution, none of which work. I could go on and on but I think you get the drift. I would NEVER use Vonage Business again, nor would I recommend it; it is flat out terrible! We also found that they add on features, features for which they charge, without notifying the customer. This one particular customer found nearly $300/mo in added features, which they did not order. Vonage took off the charges when notified but that is not the point. If you want good service and ease of use, STAY AWAY from Vonage Business! I am extremely disappointed in them, as I was sure they were a good company, with good services; I was wrong. As I said, I will never use them again.

Comment on this review >>

Very Unhappy Customer

Number 118 : NOV 8th, 2018 : Patty

Recommended: No

We had Vonage installed and our phones have not worked right since. We called to repair and after waiting for 45 minutes on hold they said they fixed the problem but we are still having trouble. Phone rings constantly and when answered we get a busy signal.

Comment on this review >>

Bad Service

Number 117 : MAY 21st, 2018 : John

Recommended: No

I've been a Vonage customer for 5 years. I was happy with the service at my first business so I signed up with them again. The new service has been the worst I've ever experienced. From call quality to system configuration, nothing works the way it's advertised. I'm finally taking a day to shop for another provider. I've lost money due to missed calls and my clients not being able to leave a message. I informed them they cost me $6,500 so far this month so they credited my account $45. What the blank is $45 going to do to help my bottom line. As I said I'm taking my business but I'm also taking my clients with me.

Comment on this review >>

Simple Faxing ANYWHERE

Number 116 : MAR 26th, 2018 : Eric

Recommended: Yes

Being able to send and receive faxes anywhere in the world is a godsend...the only way to handle faxes in the 21st century!

Comment on this review >>

Epic Services

Number 115 : JAN 12th, 2018 : Lorraine

Recommended: Yes

I wish all vendors were like Vonage, easy and very helpful. I call and immediately they want to help and go beyond with out hesitating.

Comment on this review >>

Vonage is Not That Great

Number 114 : SEP 14th, 2017 : Dan

Recommended: No

Prior to joining Vonage Cloud VoIP phone service I verified with them that my IP 501 Polycom phone would work with their system. They assured me it was a phone that would easily work on their system. I also confirmed with them the following price breakdown: $24.99 service fee and $10.00 per month for a phone number fee. Price with tax was supposed to be $42.xx. I found out they charged $54.xx on my card. No explanation available from them to why the difference. As for my phone I was told to call technical support to have it programmed. I called and the tech person was clueless to how to set up this particular phone. He told me to call back and talk to another tech the next day. I called and the next tech tried to figure it out, but no luck. I went through 5 tech people who at the end of the day told me to buy a new phone. So I tried to contact Vonage to cancel the service since the phone they told me would work, didn't actually work with their system. I literally had the service for one day. I requested cancellation and it took 4 business days for them to return my request. They told me they would happily cancel my service, but I am not getting a refund. They flat out don't give refunds I was told by the "Account Management Team". So I never had a phone hooked up to their service, was over charged, didn't get a refund and the features discussed were dishonest. The services I was told I would have for free, are actually additional payment services not free. Worst 4 day experience with a company. Stay away from this company and look out for hidden charges.

Comment on this review >>

Not So Great

Number 113 : SEP 6th, 2017 : Tiah

Recommended: No

The pricing is not bad, but the service does not work like they claim it does. Calls forwarded to a cellular line often times do not go through. It is not a user friendly system either. Lastly, they will not refund, prorate or credit any of your prepaid funds in the event that you cancel service. On a positive note, the customer service and technical support are great.

Comment on this review >>

Really regret renewing with them

Number 112 : APR 27th, 2017 : Carolyn

Recommended: No

Impossible customer services. Overpriced for what you get and terrible voice recordings. Between myself and my operations manager we have spent over 10 hours on the phone trying to resolve the simplest of issues.

Comment on this review >>

Big Mistake

Number 111 : APR 24th, 2017 : Jeff

Recommended: No

I made a big mistake by switching to Vonage Business. I tried to save myself some money and its costing me now. I had a plan with RingCentral for 5 years, I felt the price was a bit high and their service was average. The thing was, I seldom had issues with RingCentral so I didn't have to use the customer service all that often. Anyway, I called my Vonage account rep and he promised it would be an easy and smooth transition. He transferred people from RC to Vonage all the time! I made sure my phones would work - he said yes. I made sure my numbers would port - he said easily. He said my price was set. I would save money each month, it seemed like they've done this before, so I made the switch. At this point my rep fell off the face of the earth, when I did get him on the phone he seemed annoyed to talk to me. The porting process took longer than expected so I ended up paying for both carriers for one month - Awesome! Then without getting a phone call to get my phones set up Vonage took over my system. Except no one let me know that the transition happened, they never set up my phones and I could not receive calls. Not sure how many days we were without phone service, I think it was 3 total (we could make outbound calls - just could not receive calls). Took another few days to get my phones to work properly because remember when I said my rep promised that my phones would work - they didn't! They were locked, so I spent a day talking with tech support trying to get my phones unlocked - again AWESOME! All this time, while I am not working my job and my clients can't reach us, my rep is avoiding my calls. We finally get the phone issues worked out, it is up and running. Call quality is OK, services are OK, features are average compared to RC. I thought everything and we were finally on track. Then I got my second bill, $95 more a month than what I was promised. I called my rep, and surprise surprise he will not answer my calls. I emailed him, he will not return my emails. Customer service says my price looks right to them but they can't explain why. I just hope the switch back to RingCentral is smooth. Huge mistake, poor service, way too costly.

Comment on this review >>