Vonage Business Reviews - Page 4 of 15

3.8/5

Average Rating

Big Mistake

Number 111 : APR 24th, 2017 : Jeff

Recommended: No

I made a big mistake by switching to Vonage Business. I tried to save myself some money and its costing me now. I had a plan with RingCentral for 5 years, I felt the price was a bit high and their service was average. The thing was, I seldom had issues with RingCentral so I didn't have to use the customer service all that often. Anyway, I called my Vonage account rep and he promised it would be an easy and smooth transition. He transferred people from RC to Vonage all the time! I made sure my phones would work - he said yes. I made sure my numbers would port - he said easily. He said my price was set. I would save money each month, it seemed like they've done this before, so I made the switch. At this point my rep fell off the face of the earth, when I did get him on the phone he seemed annoyed to talk to me. The porting process took longer than expected so I ended up paying for both carriers for one month - Awesome! Then without getting a phone call to get my phones set up Vonage took over my system. Except no one let me know that the transition happened, they never set up my phones and I could not receive calls. Not sure how many days we were without phone service, I think it was 3 total (we could make outbound calls - just could not receive calls). Took another few days to get my phones to work properly because remember when I said my rep promised that my phones would work - they didn't! They were locked, so I spent a day talking with tech support trying to get my phones unlocked - again AWESOME! All this time, while I am not working my job and my clients can't reach us, my rep is avoiding my calls. We finally get the phone issues worked out, it is up and running. Call quality is OK, services are OK, features are average compared to RC. I thought everything and we were finally on track. Then I got my second bill, $95 more a month than what I was promised. I called my rep, and surprise surprise he will not answer my calls. I emailed him, he will not return my emails. Customer service says my price looks right to them but they can't explain why. I just hope the switch back to RingCentral is smooth. Huge mistake, poor service, way too costly.

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Horrible

Number 110 : MAR 16th, 2017 : Lance

Recommended: No

Horrible - if you have any problems you are on your own - you have been warned! They will blame you. We have had our fax machine working for years. Since we switched to Vonage it does not work - last tech support SUPERVISOR said that it looks OK on their end.

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Horrible experience

Number 109 : AUG 17th, 2016 : Ralph

Recommended: No

Absolutely a horrible experience. The initial setup seemed easy but when we got to the porting process it turned into a complete disaster. We were porting in 4 numbers from two different carriers. One number from Onebox and three numbers from Comcast. I asked that all numbers be ported on the same day but that did not happen. I was told that if both carriers were not ready on the same day that I could move the port date out until the second carrier was ready. I did that and then ported the 2nd carriers numbers in 4 days early causing my old phone service to be cut off and no new service for 4 days. I spent over 12 hours on the phone with various people at Vonage, all with different stories and not one matched what the previous person said. I am now 6 days into this and they are trying to negotiate a service credit, unbelievable! Now I'm told that the soft phone (that is the Vonage business soft phone) would work perfectly but it is not compatible with Windows 10 so there technology is behind since Windows 10 has been out for a couple of years already. So they now want to charge me to send me a traditional phone, the same one that they gave me when I signed up 6 weeks ago. Plus beware that the initial price they quote you will change as everything that you would think would come with the service is an extra monthly fee. So I have no idea what my bill will look like when it finally comes in.

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Bad Start and Bad Finish

Number 108 : APR 19th, 2016 : Jack

Recommended: No

Started with 3 weeks of dropped calls and poor voice quality. As others have written Vonage is quick to blame the Internet service provider. Somehow it stabilized but no one could tell what was the problem. Then over the years we had intermittent dropped calls and poor sound but didn't even bother calling. Finally gave up and went with another VoIP provider. When canceling they said they don't give refunds or prorate (I paid for 25 days after I cancelled). Very greedy or lazy. Either way it was a bad start and bad finish. Will never go back.

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Failure to find solution to blocking number

Number 107 : FEB 22nd, 2016 : Roger

Recommended: No

Though they offer a value service, when it comes to technical support, all persons are overseas, respond only as the script allows, fail to upgrade to a high technical level person, and never call you back . This means you spend hours repeating your problem. They are quick to blame other companies, even when presented with data showing a Vonage error/problem. My case was blocking an individual number. They do not investigate, just pass the blame and tell you nothing is guaranteed.

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Ruined my business

Number 106 : FEB 18th, 2016 : Karen

Recommended: No

I loved the phone and the features! The company gave my account to someone else who disconnected my phone number. I was the super user on the account and I was told too bad. I said you are putting me out of business and they said too bad. All my marketing material was garbage as it had the number that had been disconnected. Vocalocity (now Vonage) had no legal right to do that and should have been held responsible for the damages.

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Poor Service

Number 105 : FEB 18th, 2016 : Natallia

Recommended: Yes

Sound quality is often bad. Losing calls during transfer and only blind transfers are possible. Pros: they have good features like call recording but then -> con is that one has to clear old messages manually and it takes a lot of time because certain quantity of calls can be deleted at a time. Also, got the router they recommended and a lot of time spent between myself, my IT person and Vonage. My IT guy did everything they told him but also gave me a warning that it will not fix the issues I have. He was right, it did not. Vonage service is not business quality (and I only have 4 phones, Cisco 303). Every time they check my Internet, it works great and enough bandwidth.

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Great features/complicated set-up

Number 104 : OCT 26th, 2015 : Christopher

Recommended: No

Okay, here's the thing about Vonage. The customer service seems to be pretty good. Friendly, attempt to help but the set-up of this is MUCH, MUCH more complicated than sales leads you to believe. Oh, you just get your phone and plug it into an ethernet port and boom, you have phone service. LOL. Oh, yeah, forgot to tell you, your router has an old version of software on there that needs updating and oh, well, the firewall settings on your modem are preventing more than 1 phone from hooking up to the Internet. Yeah, sorry about all this. Total invested so far: hours! Not sure how many but at least 10 hours of time assisting them with troubleshooting. Bottom line. . .get ready to work a lot on installing and configuring everything. It's not easy, and therefore, I wouldn't recommend because I am not sure if it's really been worth it and I feel a bit deceived.

VISITOR/PROVIDER FEEDBACK:

Tara (September 4th 2016) : I could not agree more!

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Amazing Service

Number 103 : JUL 30th, 2015 : Sarah

Recommended: Yes

Every time I have called to speak to a representative it was always a pleasurable experience. They were more then helpful and very polite.

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Stellar customer service!

Number 102 : JUL 29th, 2015 : Tammy

Recommended: Yes

The customer service is amazing! They are incredibly knowledgable and the technology they know is amazing. I would recommend the service here to anyone! Whenever I call, I get people with technical knowledge that impresses me every time!

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