Vonage Business Reviews - Page 6 of 15

3.8/5

Average Rating

Do Not Trust Vocalocity To Deliver

Number 91 : MAR 25th, 2014 : Jon

Recommended: No

We Ported our phone number from their parent company - Vonage, unfortunately something went wrong. Now when some (not all) customer's call our number they get a message that "the number has been disconnected and is no longer in service". Needless to say this is a business killer. When we contacted Vocalocity with the problem they admitted there is a Porting issue and that we must contact our previous carrier which was Vonage, the company that owns Vocalocity to make sure they no longer have our phone number in there system. We explained to the Vocalocity people that this is something they must fix immediately, all they could say is we will check on it and get back to you. It has been a week now, the issue still exists and Vocalocity offered no refund, or even a call from some supervisor to apologize for ruining our business relations and sales. Our last conversation with their Customer Care Porting Department, was that we contact any and all phone carriers that we ever had phone service with to make sure they do not have our phone number in their system. Since we have had the business number for over sixteen (16) years that seems a bit extreme. If you get Vocalocity and notice that you receive fewer phone calls per day, run to another phone service.

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Successful experience

Number 90 : FEB 21st, 2014 : Christine

Recommended: Yes

Customer service is amazing! The best I've experience with ANY service provider. Would highly recommend Vocalocity / Vonage Business to businesses in Ontario.

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Which VoIP Survey

Number 89 : MAY 24th, 2013 : Narcisse

Recommended: Yes

Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.

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Easy

Number 88 : MAY 15th, 2013 : Bill

Recommended: Yes

So far all good. Cisco phone is excellent, reception is great. Ability to conference call is easy. A+

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Great supplier

Number 87 : MAR 27th, 2013 : Marc

Recommended: Yes

Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.

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Voip review

Number 86 : MAR 20th, 2013 : Craig

Recommended: Yes

vocalocity has exceeded my expectations in every way. I have never considered dropping their service.

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Horrible service

Number 85 : MAR 6th, 2013 : Lori

Recommended: No

Our phones go down at least 2 times per month and when you call in to report it they wont answer the phone.

VISITOR/PROVIDER FEEDBACK:

Jack (Sept 30th, 2014) : Vonage is a horrible service! As a business, you shouldn't even think of using them.

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Excellent Service

Number 84 : OCT 1st, 2012 : Todd

Recommended: Yes

Vocalocity responded quickly with my first quote and cut my phone bills by 50% over Verizon. The service has been flawless. Their customer service reps are friendly, knowledgable, and willing to help with everything from a simple question to walking me through the website. I have already purchased a second phone system for another business I own.

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Vocalocity

Number 83 : SEP 10th, 2012 : Narcisse

Recommended: Yes

Service very good. I have an audio issue at the beginning of my calls, but I think it comes from my headset...

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Garbage

Number 82 : AUG 30th, 2012 : Arik

Recommended: No

Garbage. 1. Their website is awful. It is so slow, hard to navigate and worthless. 2. They are way more expensive than anyone else. 3. Their features stink. I was an Aptela customer and I was very happy. Then Vocalocity bought them and it all went to crap! When they migrated me I was down for a day, then I had less features and was paying more. Just switched to Ring Central and so far so good.

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