Vonage Business Reviews - Page 8 of 14

3.9/5

Average Rating

Just got switched over to Vocalocity and I love it!

Number 70 : JUN 12th, 2012 : Jon

Recommended: Yes

We were forced to transferred from another VoIP service this morning and I have to say that it went seamlessly, just like they said it would. I called Tech Support to ask about some of the features that my IP phone had and how to utilize them. I was pleasantly surprised with the service I received. With the old provider, they would give me a case # just to get me off the phone. Very rarely was I able to get what I needed on the first call. Not so with Vocalocity. They were more than helpful. They answered my question the best they could and then transferred me to someone who I was able to get more of a detailed explanation to my original question. Since I had him on the phone, I asked a number of other questions and made a few suggestions to features that I'd like to see added. They submitted my suggestion, and sent me an email with details on how to add my Company Logo to the screen. I never had gotten that much done on one phone call with my previous provider. It's been less than 24 hours since the transfer and 'so far, so good'. I'm more than pleased with the service and look forward to working with Vocalocity.

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Owner

Number 69 : MAY 17th, 2012 : Marciano

Recommended: Yes

I have spoken with a few different members over the last several days and I must say it's a breath of fresh air to deal with a company who has patient,helpful,and happy employees. This goes from tech service to general questions. Every call I have made so far was above expectations and EVERY employee did above and beyond what I had inquired about. There was no "pushing it off" to the next representative...the CS rep took it upon her self to fullfill my virtual receptionist when it sounds like was not her responsibility...AWESOME JOB.

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GREAT service

Number 68 : MAY 14th, 2012 : Craig

Recommended: Yes

I am absolutely not computer literate and can without hesitation recommend Vocalocity. Their service is outstanding in walking me through issues I find daunting. A big "thumbs up" for them since day one, four years ago.

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Customer Service Review

Number 67 : MAY 3rd, 2012 : Billie

Recommended: Yes

My account, systemsupport, was transferred from Aptela last evening. The phones were not working after reboot this morning. I waited on the phone for 45 minutes listening to a recording at which point I gave up and created an on line ticket. After not hearing from Vocalocity for several hours I decided to call again and was lucky enough to reach a very nice young lady who promptly corrected the problems. I recommend that you clone this women as she was both knowledgable and polite and went out of her way to help us. The response from our on line ticket didn't happen until 2:00 pm, approximately 5 hours later. I am giving this another chance due to her courteous service. You should give her a raise!! Regards Billie, Vice President, System Support Group Inc.

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Wonderful Customer Service

Number 66 : APR 27th, 2012 : Leeanne

Recommended: Yes

I recently switched to Vocalocity and so far am very happy with their service. The sales rep was excellent, very responsive. I called customer service several times to assist me with porting my numbers and set-up my phones. Everyone I have spoken to has been knowledgeable and helpful. The hold times can be long if you call in the middle of the day, but once you get someone on the phone it's a good experience.

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Vonage Business Review

Number 65 : APR 7th, 2012 : Linda

Recommended: Yes

My small business has used Vocalocity since Feb. 2012. When shopping around for a VOIP phone service, I appreciated their low-key, informative approach, as opposed to some other vendors, who felt like used car salesmen. The daily opportunity to do training on their system was helpful for my staff, and the man who conducted that training was knowledgeable and enthusiastic. I've called numerous times for extra help, and Customer Service is always patient and helpful. The one true "issue" I've had was fixed by a diligent Customer Service rep. who stayed late to help me. I'm happy to recommend Vocalocity to anyone!

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Vonage Business Review

Number 64 : APR 6th, 2012 : Hugh

Recommended: Yes

CS is the best! Polite, friendly, professional and proficient! The best phone service available! You can use it anywhere!

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Vonage Business Review

Number 63 : APR 6th, 2012 : Dylan

Recommended: Yes

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Vonage Business Review

Number 62 : APR 6th, 2012 : Mark

Recommended: Yes

Kinda buggy interface, but customer service is GREAT

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Vonage Business Review

Number 61 : APR 4th, 2012 : Clinton

Recommended: Yes

My sales agent provided all the knowledge and help to make an informed decision. He was able to get our service switched over ahead of time, help process the change and follow up after the sale with porting my numbers over. I would highly recommend talking with Jonathan about the VoIP system thru Vocalocity.

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