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140
User Reviews
3.9/5
Average Rating
72%
Recommended
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Vonage Business reviews are listed in chronological order.
(5)Number 60 : APR 4th, 2012 : William
Recommended: Yes
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Tech support helped me today with a major change to service and he was incredible. Quick, accurate, polite, and great follow up to make sure I was satisfied with the job done!
(5)Number 59 : APR 4th, 2012 : Joe
Recommended: Yes
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We moved over from Aptela and are completely satisfied. I called support and they were extremely helpful. Thank you!
(5)Number 58 : APR 3rd, 2012 : Anthony
Recommended: Yes
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(4.2)Number 57 : APR 3rd, 2012 : Debbie
Recommended: Yes
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We have needed a considerable amount of programming and I have been overwhelmed with a corporate move. All customer service personnel have been very helpful although seemingly extremely busy. They have been incredibly helpful and so patient with us. Their recordings and programming have been right on and very helpful for our company. They have gone out of their way to offer up all solutions needed.
(4.5)Number 56 : APR 3rd, 2012 : Jenette
Recommended: 0
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CS was a huge help today with trying to figure out solutions for sending faxes and using a MAC. Kudos to them for helping resolve our isssues!!!!
(4.6)Number 55 : APR 3rd, 2012 : Mike
Recommended: Yes
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(4.6)Number 54 : APR 3rd, 2012 : Laura
Recommended: Yes
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Every time I've spoken with customer service they are knowledgeable, friendly and answer you questions as succinctly as possible. It may take a little bit to get someone on the line depending on the time of day, but definitely worth the wait.
(4.6)Number 53 : APR 2nd, 2012 : Eric
Recommended: Yes
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(3.2)Number 52 : MAR 22nd, 2012 : Andy
Recommended: No
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Overall the service and call quality with Vocalocity is good. But we operate in a 24-hour a day environment, and the system tends to go down for maintenance or other unexpected reasons late at night and on weekends. This is crippling for us as it affects our ability to service our customers across the entire U.S. When our phones are down, Vocalocity's phones are down, too. There is absolutely no way to contact tech support after hours. We will be moving to another provider as soon as we're able to make phone calls again!
(4.8)Number 51 : MAR 12th, 2012 : Barry
Recommended: Yes
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Great system, Great customer service, they are always ready to help. the consultant that I use "Stephanie" is ever so helpful and extremely patient with me "trust me that is saying a lot". I have not had a problem that Vocalocity could not help me with yet.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
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