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At WhichVoIP we get a lot of comments about VoIP phone service in our inbox each day.
See what other visitors are asking us and join in the discussion. If your question is not answered already submit your comment below. We always try to answer within 24 hours and usually much faster than this.
Comments From Page: https://www.whichvoip.com/canada.htm
#72 : Posted by Denis Cabana on December 31st, 2020:
What is an ATA?
-> Response: It's an Analog Telephone Adapter (ATA). It essentially converts your regular analog or cordless phone to VoIP and sends it over your Internet connection. Residential VoIP providers normally ship one to you when you sign up for service.
#71 : Posted by Don on November 13th, 2020:
I'm looking for a provider which provides "live" voice to text of conversation. I have no interest in voice to text messaging. I'm hard of hearing and looking for assistance during a phone conversation.
-> Response: Have you looked at ClearCaptions?
#70 : Posted by Gene on August 22nd, 2018:
Is some kind of phone, either landline or cellular required to use a VOIP telephone, if so can it be associated with a cell number?
-> Response: Normally the provider will send you a small adapter that can be used with a regular analog or cordless telephone. This essentially turns a regular phone into a VoIP phone. You can usually port cellular numbers over to VoIP or simply enable call forwarding so your calls go to your cell phone, that is another option.
#69 : Posted by N. M. Sleidrecht on August 24th, 2017:
I have a landline phone paying around $35.00 a month for that. I have internet. Could I get a VoIP system and still use my regular phones and number. How much would that cost approximately? Can I set it up myself?
-> Response: Yes you should be able to save a lot going to VoIP, maybe as much as $25/month saving.
On our Canada page above look at the residential providers. They can ship you an ATA that enables you to connect your current phone to the Internet. Porting your number should not be an issue either. Connecting it up is as simple as plugging the phone into the ATA and the Ethernet cable supplied from the ATA to your Internet modem and powering up the ATA device so no issues doing it yourself.
#68 : Posted by Jesse Hamilton on August 9th, 2017:
I need some help. My current cell phone is 14 years old and costs about $11 per month. Can you tell me a couple of things. How much does the phone cost to purchase for this set up on VoIP. Being from northern Ontario, Elliot Lake, what is the service when we are out of the town or does it only work in town? Does it work anywhere I go? What type of phone would be recommended for this? Could I use it on my motorcycle rides?
-> Response: You can get a plan for under $10/month, often less for the initial year or 2 year plans.
For your home, the provider will usually send you an ATA adapter that your analog phone plugs into - sometimes this costs $10 or so plus shipping.
For the motor bike, use your cell and get the provider's app or a third party app such as Bria (Canadian company) and use that for making and receiving calls - it works pretty well.
#67 : Posted by Tony on July 24th, 2017:
Can you have more than one phone ( extension) on the one voip line?
-> Response: Yes you can. For home service your best bet is to use cordless phones and connect the base into the ATA box the voip provider gives you. Typically you will be limited to one call at any given time for home service.
For businesses, usually you have multiple phones/extensions throughout the office, each with their own unique extension number for making and receiving calls simultaneously.
The limitation on the number of calls tends to be your Internet bandwidth.
#66 : Posted by Johnny Pap on July 21st, 2017:
I spend winter time at Haiti. Can my incoming calls by redirected to my call phone over there?
-> Response: Do you have Internet in Haiti? If so you should be able to bring the adapter with you and connect to the Internet in Haiti and receive incoming calls just like you would at home (also make calls).
#65 : Posted by Bill Mccrae on July 19th, 2017:
Can I get free calling to phone numbers in England and France on an unlimited basis? Is north America and mexico included with the above on any of the plans. Do I keep my own home number and also my cell number?
-> Response: Most providers have the ability to make International calls but are usually either extra in terms of per minute pricing or some offer International plans that cover a certain number of minutes for International calls.
Typically the standard plans cover US and Canada only.
Yes you can keep your own number in 99% of cases. Some rural areas can be problematic for number porting but it is rare.
Your cell number is not affected.
#64 : Posted by David Bulley on June 22nd, 2017:
Is VOIP OK on FIBE? What about TV that we have tied to our business? Thank you.
-> Response: I have not tried it but it should be fine and fiber tends to be a dedicated connection direct to the central office so in many ways fiber is optimal for VoIP.
#63 : Posted by Rick on March 29th, 2017:
I get internet through my phone line. If I get VoIP what happens to my internet, does it still come through the phone line?
-> Response: Yes that will not change at all, your Internet will still come through your phone lines. Your phone service will connect to the Internet (DSL) modem though rather than the phone lines.
#62 : Posted by Paul on August 19th, 2016:
I do not have a home phone. Will the phone number that I get be long distance for my local callers?
-> Response: With VoIP you get to pick your area code so unless there are inventory issues with phone numbers for your area code you should be able to choose a local number (thus local calls for your callers).
#61 : Posted by Brad on November 3rd, 2015:
I frequent Costa Rica in the winter and would like to know if I go with voip can I use a cell phone with a wifi address in costa rica and make and receive calls.
-> Response: Yes you can do this with most VoIP providers. All you need is a VoIP app for your phone that connects to your chosen provider. If the provider doesn't have their own apps they often partner with a third party (e.g. Bria app from Counterpath) for the iphone (also Android). You just need to check with your provider that you can take their settings and plug it into the app.
#60 : Posted by Ruby Wepruk on October 22nd, 2015:
Is it possible from Canada to Panama, Central America?
-> Response: It is indeed possible. How many minutes do you think you will be calling to Panama each month?
I am asking this because if not too many minutes you may be better with a pay as you go type plan rather than an International plan with unlimited minutes.
By the way the rate is typically around 3.8c/min for calling Panama. An international plan with unlimited minutes to Panama is around $25 + taxes. So you can see why the number of minutes you use each month is a determining factor in deciding which plan to go with.
#59 : Posted by Matt Seburn on October 16th, 2015:
How do you use the block call feature on my phone?
-> Response: For VoIP, if the provider supports call blocking, you normally do this in their secure portal. Log in via a browser and add the numbers you need to block and then it will be handled at the server level rather than the phone.
#58 : Posted by Iain Henderson on October 5th, 2015:
Does anyone provide a VOIP phone that can be used with US/Canada and UK voltages, thereby providing worldwide flexibility?
-> Response: You should be able to use most IP phones in the UK and US/Canada because the wall adapter typically handles the voltage and frequency range for these countries so all you need is a mechanical adapter between the different plug types, which are readily available.
Another option is use Power over Ethernet (PoE).
#57 : Posted by Doug Hiley on September 13th, 2015:
Can I migrate my bell telephone number to a voip service?
-> Response: Most numbers can be "ported" to a VoIP service provider. You can read more about the porting process here.
#56 : Posted by Norm Matte on August 26th, 2015:
I currently have VOIP with TekSavvy. My phone continously keeps cutting out when we are on calls. They cannot seem able to find the problem. Will this happen if I change over to another provider using the same internet system. I also have my internet with TekSavvy using the Rodgers cable system
-> Response: It is possible that this is an Internet related issue, in which case the problem will always be there regardless of your VoIP provider. My recommendation is to run our VoIP and Speed test tool. You can find this tool from our residential tab on our site.
#55 : Posted by Merle on May 27th, 2015:
I spend 5 months in the U.S. every year. Can I take my phone with me, hook up to the internet down there and use the same phone number I have in Canada?
-> Response: Sure, you can do that. As long as you have a decent Internet connection in the U.S you're good to go. That's the beauty of VoIP :)
#54 : Posted by Gail Doucette on March 10th, 2015:
How do I find out if my number is portable. I have checked with a few Canadian Providers and the area I am in was not for them. Is there a site that I can check for my locations.
-> Response: Sometimes this happens, especially in Canada and old rate centers.
Take a look at our article on number portability which also includes a couple of tools to check out in the resource section at the end.
#53 : Posted by Professor Frink on March 4th, 2015:
I really like voip.ms as they do IAX so I can select my own numbers, they have multiple servers, and I never have to talk to humans. UNFORTUNATELY they don't have a Point of Presence (POP) in Halifax. Anyone know a good provider in Halifax that can do the same thing?
#52 : Posted by Milton Sukhoo on January 26th, 2015:
Can I trial Ooma before buying it?
-> Response: They do allow for a trial period (30-day return on the hardware). We recommend contacting them directly to verify any specifics with them. You can find ways to contact Ooma customer support here, along with our review of their service and user submitted reviews.
#51 : Posted by William Graham on January 8th, 2015:
Tried VOIP and the company failed to mention about download and upload speeds. It appears that my upload speed is inadequate for this kind of service. A simple test would have been simpler than spending half of the day on the phone with tech personnel trying to remedy my problem.
-> Response: Sorry to hear about your troubles. Yes, we always recommend running a VoIP test first.
#50 : Posted by Al on December 30th, 2014:
I have Bell provided wireless internet (Netgear turbo hub). I need a VOIP service which will work reliably with this equipment.
-> Response: Al, here are our recommendations.
First check your Internet connection to see if it is suitable for VoIP. We have a VoIP test that will help here. Follow the instructions on this page.
Assuming the test is successful you should be able to go with any of the providers you see on our Canada page.
The VoIP companies usually have 30 day money back guarantees so if any issues cancel the VoIP service. I would recommend getting a new number to test the VoIP provider rather than port your existing number over. Once happy with the service simply transfer your old number over and cancel service with your old phone company.
Note: Do NOT cancel the old provider until the number has been successfully ported. Here is an article on number porting for both the US and Canada.
Hope this helps.
#49 : Posted by Mario Gascon on December 1st, 2014:
I'm so glad that VoIP provides competition to the Canadian Phone companies that over price and under deliver! From a French Quebecois!
#48 : Posted by Miv Fournier Sr. on September 24th, 2014:
Many of these providers say Canada long distance but in reality this does NOT include the Yukon 867 area code.
-> Response: Thank you for your comment, we have not come across this before. Always worth checking the terms and conditions before signing up for any service. Mind you, we cannot see any reference to this in some of the providers T&Cs.
#47 : Posted by Andrew on September 16th, 2014:
Which VoIP providers in Canada provide their own modems that work over Rogers cable system, without the need for connection to an existing internet router? Example: Rogers VoIP modem has a cable connection and a telephone line connection, which allows the use of pre-installed wired phones through it, and is a stand-alone solution with battery backup. Who else?
-> Response: For third party VoIP providers in Canada they all tend to ship an ATA (adapter) to you. This plugs into your cable modem (or router etc). You then plug your regular telephone into the ATA (i.e. Ethernet from ATA to cable modem and regular telephone plugs into the ATA). This essentially turns your regular analog phone into an IP phone.
I am not aware of any VoIP providers that supply a modem such as the Rogers cable modem as the VoIP providers are trying to work with ALL Internet providers, whether DSL or Cable or Satellite etc. They do not want to provide the electronics to handle the actual Internet modem too.
For battery backup you can buy a UPS device to power the external components from places such as Amazon.
If you have many devices needing to access the Internet just use WiFi or buy a simple Ethernet switch that devices can all go through to connect to the Internet.
#46 : Posted by Andre on August 30th, 2014:
I'd like to know how the local number portability works, who decides which cities gets to keep their home phone number when transferring to VOIP and some others can't.
-> Response: Good question Andre and Canada has some gray areas when it comes to number portability. Hopefully this article on local number portability covers what you need along with useful resources for Canadians.
#45 : Posted by Brian Mallett on August 17th, 2014:
I am a bit concerned as to why VoIP providers want subscribers to prepay their subscription for one or two years. Like one IP provider has already remarked what happens if a provider goes bankrupt after a subscription has already been paid?
-> Response: The annual plans usually offer the best deal but most providers also offer month to month plans too, which tend to be a little more expensive. If it helps, most of the providers you see on our website have been listed for at least 3 to 5 years, so definitely some longevity there.
#44 : Posted by Dave on July 22nd, 2014:
I don't see any mention of Comwave for Canada. Are there issues with them?
-> Response: See our reviews for Comwave.
#43 : Posted by Ross on June 21st, 2014:
My son dies suddenly 2 weeks ago. I am old and not technical. My son ported our home number from Bell Canada to a voip provider. We do not know who the company is and our home phone does not work. 200 people coming to his memorial cannot contact us. Please help us to find the identity of our provider
-> Response: Really sorry to hear that Ross.
It is actually quite tough to find who the VoIP provider is. You may have a small box (called an ATA) that your home phone plugs into. Do you have this? If so take a look at the labeling as sometimes the VoIP provider's details will be on this box. Do you see any markings? Let us know and if no success send us your phone number and we will ping some of the providers in Canada to see if we can get to the bottom of this.
#42 : Posted by Robert on May 24th, 2014:
What would you folks suggest for "SNOWBIRD" who only require 6 months in Canada and of course 6 months in Florida for phone, tv and high speed internet
-> Response: You should be able to go with any of the providers you see in our table above as they all provide service in the US and Canada. If you need a Florida phone number too, simply add a virtual number for FL. This will be tied to your main number and works seamlessly.
#41 : Posted by Denny on April 2nd, 2014:
My main interest is in obtaining a 1-800 toll-free number for my business here in Canada. Can you give me some details? Costs? Exactly how do I set up this service? Will I need any special hardware to set up this service?
-> Response: The answer to this really depends if you are looking for a very basic 1-800 forwarding type service (e.g. just forward all calls to a cell phone) or something with additional features such as an auto attendant and multiple extensions. This article on turning any phone into a business phone should help highlight some options. Also our article on Toll Free numbers.
#40 : Posted by Christine on March 4th, 2014:
Hello, I am trying to figure out how to access my messages from outside the office but cant figure it out. We do not have an access code that we are aware of.
-> Response: It often depends on the provider you signed up with. Many providers let you do this by ringing your own telephone number and then press the star key when you hear your greeting. You normally need a pin code at this point though, as a password.
#39 : Posted by Bryan Freeman on February 12th, 2014:
Phone numbers in Nova Scotia are restricted to Sydney and Halifax areas. The rest of the province is not covered. Is this because of the CRTC restrictions or do the main players have restrictions that cannot be overcome? Anyone know?
-> Response: We see this issue in rural Canada more than anywhere else. I believe it is due to restrictions with the local landline providers in some rate centers. They are not obligated to release or port numbers in those areas. It does tend to be rare though. Callcentric has a portability tool that may be worth trying.
#38 : Posted by Florence on January 19th, 2014:
Hi there, what are your views of the service provider ComWave? I am in current discussions with CW and they say they can offer my residential line and long distance (Canada & US) for $24.95/month with a few restrictions on some locations within Canada and US. Thanks in advance for your guidance.
-> Response: I think $24.95/month is very expensive! Providers like Phonepower offer home service and unlimited USA/CAN for around $6/month. We do not seem to have any user reviews for Comwave either, which is surprising since we have over 4000 user reviews.
#37 : Posted by Ross Terry on January 17th, 2014:
Can I use VOIP from a wireless internet. My modem and wireless router are one in the same - integrated. I can connect wirelessly or eithernet. I can't connect between the modem and router as seems to be suggested.
-> Response: Yes you can still use VoIP for sure. Though you may have to enable QoS in your router for the VoIP traffic. We recently wrote an article on AT&T U-verse that covers this subject matter and may help you.
#36 : Posted by Percy Gabriel Ii on January 9th, 2014:
How many features comes with the best of these companies?
-> Response: Most of the providers you see on our site have 40+ features. You will likely only need about 10 or 15 but it depends on your personal needs. For more details check out our features page.
Some of the features I use at home are: voicemail-to-email, call waiting, call block, call hold, call forward, caller id, 3-way conferencing, e911, multi-ring, do not disturb.
#35 : Posted by Oswald on December 27th, 2013:
I use Rogers hi-speed internet with wireless modem but have no land line phone. I let my neighbor (in a condo) share my internet through my wireless connection. My neighbor wishes to dump her land line and switch to VoIP to save money. Can she do that without her own modem?
-> Response: Interesting question. This is difficult as most VoIP service providers give you an Analog Telephone Adaptor (ATA) that you plug into your internet connection (modem). You then connect your existing telephone into this adaptor for phone service. You could potentially have your neighbors phone connected in your condo, with another handset (wireless) in their condo (if the signal will get that far). Not the best solution though. Alternatively you can utilize a wireless router but configure it in client/receiver Ad-hoc mode for your neighbor. You can then connect the ATA to the Ethernet port of the router and the phone to the ATA. Note we have not tried this so there may be quality issues.
#34 : Posted by Daniel on December 23rd, 2013:
I am trying to find a voip system that will work as a 1-800-# to put on signs then use property ID#'s so that if a customer calls they will enter the property ID# when prompted and it will forward them to whomever I choose.
-> Response: This should be possible using features such as custom tagging which can then forward to specific extensions or departments.
#33 : Posted by Don Mchale on December 4th, 2013:
I currently use a Bell landline and I am in rural Canada. I use Xplornet for my internet connection, which has been very reliable and adequate. If I go to a VoIP app, what kind of difference would it make to my internet usage. I add I am pretty much ready to take the land line out and go to Cell usage only. How do I check if my download strength is adequate?
-> Response: Xplornet uses satellites to provide Internet access to Canadians in rural areas. Unfortunately VoIP and satellite service can be problematic due to the latencies involved in sending a signal 22,000 miles to the satellite system. For more information see our article on VoIP over satellite. On this page you will find a good VoIP test to run to test your connection.
#32 : Posted by Pamela In Ontario on October 22nd, 2013:
THANK YOU SO MUCH! Wow, I am so grateful that you provide this extremely useful overview of VOIP and various providers. I am amazed that you also respond to individual questions. I do hope that people are truly grateful for your assistance. I don't need a reply, as I just wanted to thank you, and advise you how your information assisted me. I am in Guelph, Ontario (Canada), and am just trying to save money by switching my phone and internet away from Bell. I pay about $150 per month for the most basic home phone service, and good internet (Fiber optic, with 10 MBps download and 1 MBps upload). My teenage son uses the computer constantly, so I have just had to upgrade to unlimited bandwidth, for an extra cost of $30 per month, bringing my bill up to $150. I am a single parent and trying to watch every penny, so I will switch internet providers to a cable-based system (so that I don't have to pay the ridiculous dry loop fee that enriches Bell Canada even more). I will change my phone to VOIP (either Phone Power or ITP, as I have researched based on your links above). Thanks again and best wishes!
-> Response: Thanks for your kind words Pamela!
#31 : Posted by Maria on October 21st, 2013:
This site was very useful, thank you so much.
#30 : Posted by Rod Garnett on August 28th, 2013:
I am desperate for a phone service. A land line in PEI starts at 60.00 a month with no long distance. I get internet via wireless to tower and router on my roof, then cable into my house. They call it DSL but I don't think it is true DSL. I use Vonage. BUT I have never in a year of trying my best to make adjustments been able to have a talk with any one. Missing 2 out of every 5 words. Is there a better choice. I am old, ill, I need a reliable phone, that will work with my ROUTE 2 Provider service, but can not afford Bell Canada. I also need two lines. One for me and one for the nurse that provides my care. Please respond to my email address if possible.
-> Response: Rod I will email you to see if we can get to the bottom of this. As I recall we talked before and the issue was the poor wireless Internet that you have to your house (i.e. wireless to house then DSL from there into your house over the phone line). I hate to say it but if the Internet service is poor, in all honesty it will make no difference which VoIP provider you choose in Canada.
#29 : Posted by Jorge Silva on August 21st, 2013:
To whom it may concern, my name is Jorge. I live in Canada (Ottawa) and want to know if I can buy a local number of Santiago, Chile, to make calls as if I were there.
-> Response: Jorge you can buy International virtual numbers from most of the VoIP companies though it tends to work on the receive side. In other words it is for receiving calls using an International local number rather than for making calls. Many providers have International plans for making calls or give you free minutes each month for International calls (e.g. Phonepower). The International virtual number would let family in Chile call you using a local number in Santiago which would be sent to your phone in Canada.
#28 : Posted by Fran Kubik on July 26th, 2013:
I live in the interior of BC and pay an atrocious amount month for my home phone, tv, internet and cell. Someone told me to go with vonage, what are your thoughts I checked it out but after 3 months my fees almost are the same and I am not sure of their service industry if they have to do a service call
-> Response: Sorry your bills are so high Fran. Vonage is of course a VoIP company, so any VoIP company such as the ones listed in our residential table above (PhonePower, etc) will offer a comparable service at a much cheaper rate. Just check to see if they support your location. Vonage typically offers a low introductory rate for 3 months and then increases the monthly fees drastically to make it an expensive option when compared to alternatives. It's world plans can be a good option for people that make lots of international calls but if you are just looking for a cheap phone service that it is a fixed rate every month, it is hard to beat the providers listed above. Please be aware though that these are also promotional rates and that they will adjust to regular rates after a one or two year period. These regular rates are still very reasonable though. As you have passed the 3 month period with Vonage, it is likely that you are too late to cancel, and are locked into a 1 year contract which may result in cancelation fees if you decide to change services.
#27 : Posted by Alex on July 26th, 2013:
Hi there, Thanks for your very helpful website. I'd really appreciate some VoIP advice. I've got to get off Bell for my two phone lines, which we use a lot for business. We've wasted so much time trying to get Bell to put back services they randomly remove and sort out billing problems. We need two reliable phone lines with excellent sound quality. Also important: a local phone number in our area (Quebec's Eastern Townships - Granby area code). We've tried a VoIP Primus line, but the sound quality has been iffy. Axion doesn't provide phone service in our town. I've heard of the Rogers Wireless Home Phone, but am not sure of quality. We have a 5-meg internet connection with Bell, which we'd probably keep. We considered netTalk Duo, but sound quality seems to be an issue for reviewers. Thanks so much for any thoughts!
-> Response: Hi Alex, I am not sure if you still have the Primus line but sound quality issues are often caused by either Internet bandwidth issues or incorrect setup. You may have already done this, but we recommend performing a VoIP test to ensure your broadband is sufficient for VoIP. It sounds like it is based on what you say, but it is still worth checking. You can run the test by visiting our speed test page . As for the setup, it is important to make sure that your router prioritizes the voice traffic over data traffic. This can be done by ensuring that it is correctly configured for QoS (Quality of Service). This ensures that you don't get choppy calls when someone performs a large data upload or download. I would think Primus support could help you confirm if this is setup correctly. If you are still convinced that you need another VoIP provider, you can try any of the ones listed above, but there are often coverage challenges in Canada, so you will need to check directly with the provider to ensure your area is supported. We also have a troubleshooting section that may be of interest. Although it discusses residential solutions, it is still applicable to small business setups.
#26 : Posted by Lynn on July 22nd, 2013:
I'm charged $90 per month with MTS for landline and cell which might be used 3X a mth unless we stay overnight somewhere and call home. Is there another service provider in Manitoba, Canada who will give us a deal. We are seniors on a fixed income. Any help is much appreciated.
-> Response: Sorry to hear your bill is so high Lynn. If you need to keep both your home phone and your cell phone we recommend a cheap VoIP service for your land-line replacement and a pay-as-you-go service for your cell phone. It comes down to coverage options though and we recommend you start with checking a Canada VoIP provider listed in the table above such as Callcentric, as we believe that they have coverage in your area. There are multiple pay-as-you-go options for cell service such as Virgin Mobile, but again, please check the coverage in your area.
#25 : Posted by Henry Horovitz on July 20th, 2013:
Thank you! I've been paying a fortune to Rogers in Canada for conventional phone service. You made me see the light - I am switching!
#24 : Posted by Kim on July 3rd, 2013:
Hi I just got a Bell bill for $325 (imagine my surprise) now I am on a hunt to greatly reduce my internet/phone bill. I solved my cable bill with Shaw satellite. Now here is the problem, I live in Pefferlaw a very small town north of Toronto (about 90 min) what will work for me in a small town?
-> Response: Kim satellite doesn't work too great with VoIP. You may want to run our VoIP speed test to see if your Internet is good enough for VoIP.
#23 : Posted by Barbara on July 2nd, 2013:
I am a Canadian who spends 5 1/2 months a year in Brownsville Texas. I am looking for a new phone service in both places, and I wondered how that would work. Would I be able to take my phone & service from one place to the other? How about the phone number. If I first connected to the service in Canada, would my number be a local number for my friends and relatives there to call? And then when I went to Texas, I would not be able to receive any local calls from there without the callers paying long distance? Please tell me if there is any way possible to use the phone in both locations.
-> Response: VoIP is very portable Barbara so this should not be an issue. Here is how I would do this. I would just bring your phone and VoIP adaptor with you to Texas. So people back home in Canada just call your usual Canada VoIP number and it will get routed to Texas where your VoIP adaptor is. If you want people in Texas to make local calls when they call you rather than calling a Canadian number then just buy a virtual number (low cost) that is local to Brownsville. That way their calls to you are local calls and again are routed to your VoIP adaptor. This is a common issue and VoIP handles it beautifully.
#22 : Posted by Neel on June 28th, 2013:
Is there any other option other than vonage for unlimited calling to india mobile in a flat rate? Is there another company you could recommend with good quality and service (# ported) and one that provides the adaptor as well would be good. I don't want to keep my computer on all the time. Last question how many phones can I hook up to the adaptor. Thanks from Abbotsford BC, Canada.
-> Response: Neel the lowest cost way to do this may be to use your smartphone and a mobile VoIP app such as one from Rebtel. However if you need to do this from your house and multiple phones then a home line would make more sense. We actually did an analysis on Vonage competitors some time ago that may help as it actually uses India as one of the examples. It is not unlimited but even with Vonage, if you read the T&Cs it is rarely unlimited, there tends to be a reasonable usage clause. Should be no issue on the adaptor side and for multiple phones we always recommend a cordless home phone as it is the easiest way to manage this. Check out another article we wrote on managing multiple phones with VoIP.
#21 : Posted by Sharon on June 11th, 2013:
i want and need to know more about long distance calling from canada to usa and dominican...i am also looking into magic jack as cost is important.
-> Response: Sharon most of the providers you see on our Canada page have unlimited calls for USA and Canada (or very low cost calls if beyond the minutes per month). Phonepower also has 60 minutes free International calls each month and beyond that, calling DR would be around 4c/min (after the 60mins).
#20 : Posted by Tc on June 11th, 2013:
Does anyone have any feedback with respect to voip by ooma (good or bad)?
-> Response: Take a look at our Ooma page for more information. One important point to note on Ooma for Canadians. If you want free calling to Canada you need the premier service which costs $9.99/month. Alternatively get the basic service and pay 1.4c/min for calls to Canada. At $9.99/month we feel there are better options for Canadians.
#19 : Posted by Rodney Garnett on June 10th, 2013:
I had a Comwave VoIP but you cannot make any 800 calls. They route all calls into the USA so all 800s think it is long distance and refuse the in coming call. I then got Vonage but the quality is so bad I can barely have a conservation with anyone, regardless of the phone they use. I have exchanged dozens of emails with Vonage but they have always failed to do anything that improves the call reliability. Is there another VoIP service that services Canada.
-> Response: Rodney, both Broadconnect and Telehop are based in Canada so they may be worth looking at if you are looking for a Canadian provider.
#18 : Posted by Heather on May 24th, 2013:
Phonepower cannot port my MTS 204 phone number but Axvoice can I wonder why? Phonepowever can give me a new 204# but Axvoice can't give me a temp 204# till my MTS is ported. What do you know about Axvoice?
-> Response: Phonepower and Axvoice have different DID vendors and there could be a number of reasons one is able to port a number and the other is not.
#17 : Posted by Roger Tetrault on May 14th, 2013:
I am with Shaw and my phone and internet costs me approx $85 dollars per month, no contract. What would be good for me, I am a senior on low income. Thank You. Roger Tetrault
-> Response: Hi Roger, good question. I am sure you can make significant savings here. I am assuming your internet is around $50 and the rest is phone (+ taxes). If you stop the Shaw phone line and go with a provider on this page you will save at least $25 per month. If Shaw has a lower cost Internet package maybe you can reduce your bill further, you don't need really high bandwidth on your Internet connection to run VoIP.
#16 : Posted by Denise on May 13th, 2013:
We have Explornet and I want to know if anybody can provide phone service that will actually work properly. Explornet states that the phone provider (VOIP company) must have "Static IP" otherwise it doesn't work properly.
-> Response: You can usually configure the ATA device the VoIP provider sends you with a static ip address. Most providers can help you with this, I know phonepower has info on configuring the Grandstream HT502 ATA for static ip addresses. The key point is turning off DHCP as that enables dynamic IP. However I must say I am surprised by this as nearly all VoIP providers use ATA devices that work fine with dynamic IP and simply take the IP from the DHCP server (in this case your router). Maybe the modem Explornet gives you does not support DHCP which would be surprising - you could add a router in the path to get around this.
#15 : Posted by Jeff on May 7th, 2013:
It appears your info is out of date! PhonePower is $199/yr with second year free.
-> Response: Jeff, we have a special deal with Phonepower that is less than what you see on their website. It is $5.99/month.
#14 : Posted by Brian on April 24th, 2013:
I don not see Magicjack plus listed anybody have any thoughts on that?
-> Response: Brian, take a peek at our Magicjack page.
#13 : Posted by David Yu on April 24th, 2013:
I used Rogers for my home phone, TV, high speed internet, and mobile. Can I used PhonePower as my VoIP provider but keep my high speed internet with Rogers and drop the home phone? Thanks.
-> Response: Hi David. Providing you are not under any contract with Rogers you can certainly do that and usually guarantees lower bills.
#12 : Posted by Lynn on April 20th, 2013:
what is your phone #
-> Response: Lynn all our contact info including phone number can be found here: https://www.whichvoip.com/common/contact_us.htm
#11 : Posted by Sylvie S. on April 19th, 2013:
I have this problem where our company has been using a virtual number ported from Bell in Dec 2009. Bell is unable to tell me where its been ported to. The number works and its an important number to our company but we are unable to trace where its from. We cant find an invoice to pay for this which is scary since if we lose the number we lose contact with our clients after business hours.
-> Response: Sylvie, to port the number in the first place you must have signed up with another provider and told them to port it. Presumably this is the provider you are currently with, yes? Usually a virtual number is just a simple add-on with a monthly fee so is likely on your existing bill.
#10 : Posted by Jo Stu on April 13th, 2013:
I have had Bell Canada for over 50 years, and my internet is through them as well. Our tv is paid to Rogers. Will I be able to keep my internet and tv providers along with Voip. I definitely am going to change to Voip, recommended by my sister.
-> Response: Hi Jo, yes should be no problem keeping Bell and Rogers but using a different provider for VoIP - so long as you have no contract in place currently for phone service.
#9 : Posted by Francois Beauchamp on April 12th, 2013:
In Canada, it seems all VoIP plans are getting higher. I was with 3web, and they got bought by Distributel. Now they are saying that they want to transition me to Distributel with "better service and great value". I'm going from a plan at $4.54 per month including taxes, to $15.45 per month. They align themselves to big companies that offer VoIP, to keep prices high. It's called a cartel.
#8 : Posted by David Lawson on April 4th, 2013:
Just looked at Commwave after TV ad, then came here. Thanks, Asho Sareen, for your cautionary comment here. I'll be careful.
#7 : Posted by Tammy on March 29th, 2013:
Is there any long distance home phone company's that don't use high speed that are cheap? Its so frustrating when you only have satellite internet(xplornet) and you have to pay so much from your phone company!
-> Response: Hi Tammy. Sorry there really are not many providers that do this. The reason is because of latencies when using VoIP - the call quality really suffers. Do you have cell coverage? You could look at Mobile VoIP service - see the tab at the top of this page.
#6 : Posted by Asho Sareen on March 28th, 2013:
The worst Call quality and non trusty customer service is from Com wave, please think ten times before signing up with Com-wave.
#5 : Posted by Cj1 on March 25th, 2013:
Not all Canadian VoIP providers are expensive: ACANAC - $9.95 unlimited Can/US (Free with DSL service) AXSIT (formerly VoIPGO): $12.50 unlimited Can/US. BabyTel - $15.95 (great customer service). I use all 3 (for various reasons) with my Asterisk server and I even have mobile access (with BabyTel) so my long distance calls on my cell phone are free. Stay away from Vonage.ca there are many other good Canadian VoIP providers out there, you just need to look.
-> Response: Thanks for your input CJ1.
#4 : Posted by Tq on March 24th, 2013:
Do any of these providers offer a solution to use multiple traditional desk phones in the set-up?
-> Response: Yes you can typically use an ATA (Analog Telephone Adapter) to convert your analog phone to VoIP. The IP phones are quite inexpensive these days though but yes you can use your analog phone but check with the provider first.
#3 : Posted by Jenny on March 21st, 2013:
Good to have this information. I don't see vonage, but that may be a good thing because they are a ripp off.
-> Response: Thank you Jenny.
#2 : Posted by Ray Baldwin on March 21st, 2013:
It is ridiculous that Canadian VOIP suppliers are still asking such high monthly prices for VOIP service when several US-based suppiers are so much cheaper, flexible, and providing satisfactory technology solutions. When are you guys going to learn that more sales are better than only fewer but higher-profit sales? Foolish, foolish, foolish!
-> Response: Thank you for your comment Ray. The Canadian providers do tend to be slightly more expensive than the US based VoIP providers for some reason although we have seen the gap reduce over the last couple of years.
#1 : Posted by Geoffrey on March 13th, 2013:
Can I keep my Bell number?
-> Response: Yes porting your number is usually not an issue. Best to check with the VoIP provider when signing up for service but rarely an issue these days.
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